Robert McKenzie
Sitka,KY
Summary
Customer-oriented professional with background in customer service roles. Possess strong communication skills and an innate ability to understand and solve customer issues effectively. Demonstrated success in fostering positive relationships with customers, improving customer satisfaction levels, and driving repeat business. Known for ability to handle stressful situations calmly, making quick decisions that benefit both company and client.
Overview
40
40
years of professional experience
Work History
CSA 4
Lowes Home Improvment
Paintsville, Kentucky
05.1996 - Current
- Provided excellent customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Assisted customers with product selection based on their individual needs and preferences.
- Informed customers about discounts and special offers on products they were interested in purchasing.
- Answered customer inquiries about the store's products or services.
- Cleaned work areas throughout the day to keep them presentable for customers.
- Assisted customers with selecting products, answering questions, and making product recommendations.
- Resolved customer complaints courteously and efficiently.
- Operated cash register to process sales transactions accurately and efficiently.
- Provided excellent customer service in a friendly and professional manner.
- Communicated information to customers about product quality, value and style.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Participated in training and other learning opportunities to expand knowledge of company and position.
- Took special orders in person and over telephone, generating additional revenue every month.
Construction Worker
Major Builders
Columbus, OH
07.1984 - 07.1989
- Mixed concrete, mortar and other materials to prepare building material.
- Repaired damaged structures with appropriate materials including wood and metal components.
- Performed various carpentry tasks such as constructing walls, installing doors, windows and siding.
Education
High School Diploma -
Johnson Central High School
Paintsville, KY05-1984
Skills
- Performance Tracking
- Customer Consultation
- Product Promotion
- Documentation And Reporting
- Customer Service
- Complaint Handling
- Order Processing
- Direct Sales
- Customer service excellence
- Sales expertise
- Calm and Professional Under Pressure
- Time Management
- Store maintenance
- Multitasking
- Product and service knowledge
- In-store support
- Strong Work Ethic
- Goal-Oriented
Timeline
CSA 4
Lowes Home Improvment
05.1996 - Current
Construction Worker
Major Builders
07.1984 - 07.1989
High School Diploma -
Johnson Central High School