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Accomplished management professional with 13 years of career progression in Resort and Theme Park operations. Proven effective leader skilled in development and oversight of high-performing, multi-disciplined and quality-oriented teams. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues across employees, processes and costs. Outstanding communicator with English fluency and well-versed in employee, vendor and partner relations.

Forward-thinking team leader with multi unit management experience, skilled at coaching teams efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on constant and never ending improvement.

As an operations specialist with half a decade of experience in the logistics, warehouse, and transportation sector, I believe that building robust relationships with individuals is paramount to achieving project goals and implementing innovative strategies. My skill set includes proficiency in WMS and TMS, as well as expertise in inventory management, quality control, and strategic improvements.

Senior Level Professional over 20 years of experience in to Operations Management for BFSI. Managed Service Delivery, Risk & Compliance, Process Excellence, Transformations, Automations, Projects, Customer Service. Have exposure to various geographies and have complete understanding of their international business, shared service operations, regulatory requirements. Have worked for various countries in EMEA, North America, APAC regions
Experience into Retail & Commercial Banking, Investment Banking, Mortgages, Cards, Life & Non-Life Insurance, IT & ITeS industries especially in the areas of Process Improvements & re-engineering, Business Transformations providing FinTech solutions to automate their processes to build digital operations organization.
Expertise in Strategic planning, New Business/Country operations set ups, Offshoring, Vendor management. Possess excellent interpersonal, communication and organizational skills with proven abilities in managing multiple stake holders, Teams & Customers.
Managed large size teams across locations across time zones & have ability to provide leadership, motivation and strategic direction to a multifaceted team & to achieve results in very high-pressure environments and manage SLAs.
Worked with multi-million dollar organizations in matrix environment with constant focus & endeavor to meet Customer expectations and contribute towards revenue growths & margin optimization initiatives.

Objective is to be exposed to new experiences and would like to help customers on a day to day basis, whether it is looking for something or answering questions for them when necessary. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.. Ready to help team achieve company goals.

Jessica Molina Terrazas

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