Jessica Monarrez
Bolingbrook,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Animal Care Associate/Customer Service Associate
Pet Supplies Plus
01.2022 - Current
- Cleaned animal enclosures maintain clean living spaces for pets and prevent the spread of disease.
- Administered medications to animals in treatment and documented changes in condition.
- Handled customer inquiries and suggestions courteously and professionally.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
Certified Trainer
Potbelly's Sandwich Shop
11.2020 - 11.2022
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Maintained organization of documents, materials and equipment.
- Documented attendance, participation and progress.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
Sales Associate Team Leader
Goodwill Inc.
11.2019 - 11.2020
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Associate of Applied Science - Veterinary Technology
Vet Tech Institute At Fox College
Tinley Park, 12.2023
High School Diploma -
Bolingbrook High School
Bolingbrook, IL05.2022
High School Diploma -
Wilco Career Center
Romeoville, IL05.2022
Skills
Interpersonal
- Team Leadership
- Problem- Solving
- Communication
- Active Listener
- Emotional Intelligence
Technical
- Physical Examination
- Medication Dispensing
- Monitoring Recovery
- Explaining Treatment
- General Anesthesia Monitoring
- File and Records Management
- Patient Discharges
- IV Placement
- Pet Food Recommendations
- Gowning and Gloving Procedures
- Cephalic, Jugular and Saphenous Venipuncture Restraint
Certification
- Fear Free Certification
- FFA
- OSHA- Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Animal Care Associate/Customer Service Associate
Pet Supplies Plus
01.2022 - Current
Certified Trainer
Potbelly's Sandwich Shop
11.2020 - 11.2022
Sales Associate Team Leader
Goodwill Inc.
11.2019 - 11.2020
Associate of Applied Science - Veterinary Technology
Vet Tech Institute At Fox College
High School Diploma -
Bolingbrook High School
High School Diploma -
Wilco Career Center
- Fear Free Certification
- FFA
- OSHA- Certified
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