Jessica Montagliani
Charles Town,WV
Summary
Dynamic Medical Assistant with a proven track record at Dr. Kurylas, excelling in patient care coordination and HIPAA compliance. Recognized for enhancing patient satisfaction through compassionate service and efficient appointment scheduling. Adept at managing electronic health records, ensuring accuracy and confidentiality while fostering strong patient relationships.
Overview
2026
2026
years of professional experience
Work History
Medical Assistant
Dr. Kurylas
- Assisted in patient intake and registration processes, ensuring accurate data entry and documentation.
- Supported physicians during examinations by preparing instruments and assisting with procedures.
- Scheduled patient appointments, optimizing calendar efficiency for clinical staff.
- Managed medical records, maintaining confidentiality and compliance with regulations.
- Coordinated communications between patients and healthcare providers to streamline care delivery.
- Implemented office protocols that improved workflow efficiency within the practice setting.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
Sales Consultant
Norwex
02.2014 - Current
- Engaged customers through product demonstrations, enhancing understanding of sustainable cleaning solutions.
- Developed personalized sales strategies to meet client needs and promote environmental consciousness.
- Collaborated with team members to organize promotional events, increasing brand awareness and customer engagement.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly, fostering loyalty.
- Utilized CRM software to track sales activities, ensuring accurate record-keeping and follow-up communications.
- Trained new consultants on product knowledge and effective sales techniques, enhancing team performance and cohesion.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Responded to telephone and in-person requests for information.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Stayed knowledgeable on latest Product or Service innovations and technological advancements through continuous training.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
- Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Maximized customer retention by resolving issues quickly.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Informed customers of promotions to increase sales productivity and volume.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Achieved or exceeded company-defined sales quotas.
- Kept detailed records of daily activities through online customer database.
- Attended monthly sales meetings and quarterly sales trainings.
- Stayed current on company offerings and industry trends.
Education
No Degree - Nursing
Anne Arundel Community College
Arnold, MDSkills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Direct patient care
- Patient-focused care
- Data entry
- Reliable team player
- Electronic medical records
- Compassionate
- Electronic health records
- Patient assessments
- Professionalism and ethics
- Insurance verification
- Maintaining confidentiality
- Appointment setting
- Patient care coordination
- Patient flow management
- Medical office administration
- Trustworthy companion
- Adaptable
- Patient relations
- Medical billing and coding
- Companionship and emotional support
- Medical billing
Timeline
Sales Consultant
Norwex
02.2014 - Current
Medical Assistant
Dr. Kurylas
No Degree - Nursing
Anne Arundel Community College