Jessica Montalvo
Palmdale,CA
Summary
Customer service and administrative support with 8 years of experience managing customer interactions across phone and in-person channels. Performs data entry, document preparation, payment intake, and scheduling for operational workflows. Maintains professionalism, accuracy, and timely completion of clerical tasks. Fast learner adapting quickly to new systems and procedures; fluent in English and Spanish.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
All Pest Pros
Palmdale, California
06.2022 - Current
- Provided professional and courteous customer service in person, by phone, and/or through written communication. Multiple inbound/ outbound calls daily.
- Entered and maintained customer information and records accurately in computer systems.
- Performed clerical and administrative duties to support daily office operations.
- Accepted and processed customer payments while maintaining accurate records.
- Scheduled and coordinated appointments and maintained calendars.
- Prepared, organized, reviewed, and processed legal and business documents.
- Maintained confidentiality when handling sensitive customer and legal information.
- Reviewed documents and data for accuracy and completeness.
- Assisted customers with questions, concerns, and general requests.
- Learned new software, procedures, and office processes quickly.
- Managed multiple tasks while maintaining accuracy and meeting deadlines.
Customer Service Advocate
Speedy Cash
Lancaster, California
10.2018 - 06.2022
- Handled incoming customer calls, ensuring professional service and resolution of inquiries.
- Answered phone inquiries and guided customers through repayment and renewal options.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Verified customer information and completed application support for lending services.
- Processed payments, receipts, and transaction details through Speedy Cash systems.
- Welcomed customers upon entry and provided assistance with their inquiries. with inquiries regarding products and services.
- Monitored performance metrics to pinpoint improvement areas and align with established targets.
Education
Some College (No Degree) - Psychology
Antelope Valley College
Lancaster, CA10-2026
Skills
● Customer Service
● Payment processing
● Data Entry
● Appointment scheduling
● Administrative support
● Legal Document Preparation & Processing
● Document Management
● Records Management
● Microsoft Office
● Typing: 55 WPM
● Attention to Detail
● Organization & Time Management
● Problem Solving
● Fast Learner
● Bilingual: English & Spanish
Timeline
Customer Service Representative
All Pest Pros
06.2022 - Current
Customer Service Advocate
Speedy Cash
10.2018 - 06.2022
Some College (No Degree) - Psychology
Antelope Valley College