Jessica Montoya
Gilbert,AZ
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
16
16
years of professional experience
Work History
Store Manager
Starbucks
Tempe, AZ
03.2018 - Current
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Monitored inventory levels and placed orders to restock shelves.
- Identified opportunities for cost savings through waste reduction initiatives.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Ensured compliance with safety regulations and company policies.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Monitored employee performance and identified performance gaps and delivered corrective actions.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Craft beverages and prepare food according to company recipes and standards
Professional Dog Groomer
Dirty Dog Grooming
Scottsdale, AZ
09.2009 - 03.2018
- Responded to customer inquiries in a timely manner via phone or email communication.
- Created customized haircuts based on individual breed standards or client requests.
- Ensured all equipment was properly maintained and stored at the end of each shift.
- Managed financial transactions including receiving payments from customers.
- Delivered excellent service to pet owners to drive repeat business.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Associate of Business Administration - Business Administration And Management
Maricopa Community Colleges, Mesa Community College
Mesa, AZ03-2008
Skills
- Customer service
- Cash handling
- Problem solving
- Inventory management
- Safety compliance
- Performance evaluation
Timeline
Store Manager
Starbucks
03.2018 - Current
Professional Dog Groomer
Dirty Dog Grooming
09.2009 - 03.2018
Associate of Business Administration - Business Administration And Management
Maricopa Community Colleges, Mesa Community College
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