Jessica Moore
Milaca,MN
Summary
Results-driven professional with extensive experience in office and operations management, coupled with a strong background in real estate. Adept at streamlining processes, improving operational efficiency, and fostering team collaboration to achieve organizational goals. Proven track record in managing complex projects, enhancing customer service, and developing effective training programs for staff. Strong analytical skills with the ability to leverage data for informed decision-making. Committed to delivering exceptional client care and building lasting relationships in a dynamic environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Manager
DVC Properties
Zimmerman, MN
11.2016 - Current
- Transaction Coordination: Streamlined and managed all aspects of real estate transactions to ensure smooth processes and timely closings.
- Listing Management & Marketing: Developed and executed effective marketing strategies for property listings, enhancing visibility and client engagement.
- Financial Management: Prepared and analyzed monthly financial reports to support decision-making and budget planning.
- CRM Management: Oversaw CRM systems to optimize client relationships and improve communication workflows.
- Recruitment & Hiring: Led recruitment efforts, identifying and onboarding top talent to strengthen the team.
- Agent Training & Development: Designed and implemented comprehensive training programs for agents, facilitating professional growth and skill enhancement.
- Client Care: Fostered strong client relationships through exceptional service and proactive communication.
- Process Improvement: Created and refined daily processes and systems to enhance team efficiency and productivity.
Office Manager
Maple Grove Chiropractic
Maple Grove, MN
01.2014 - 03.2017
- Scheduling: Efficiently managed appointment scheduling to optimize patient flow and ensure timely care.
- Customer Service: Provided excellent phone support, addressing inquiries and concerns with professionalism and care.
- Insurance Verification: Conducted thorough insurance verifications to streamline patient access to services.
- Claims Processing: Handled the processing of insurance claims accurately and promptly to facilitate timely reimbursements.
- Patient Care: Delivered compassionate and attentive care to patients, ensuring a positive experience throughout their visit.
Education
Associates Degree - Business
St. Cloud State University
Saint Cloud, MN01.2015
Skills
Customer Service Excellence
Operational Strategy Development
Team Leadership & Development
Project Management
Detail-Oriented & Organized
Process Creation and Improvement
Financial Management
Regulatory Compliance
Data Analysis & Reporting
Technology Proficiency
Scheduling & Appointment Management
Insurance Verification & Processing
Claims Management
Patient Care & Support
Certification
Real Estate License, Minnesota, 2018
Timeline
Operations Manager
DVC Properties
11.2016 - Current
Office Manager
Maple Grove Chiropractic
01.2014 - 03.2017
Associates Degree - Business
St. Cloud State University