Jessica Moore
Bartlett
Summary
Experienced with handling customer inquiries and providing effective solutions. Utilizes communication and problem-solving skills to enhance customer satisfaction. Track record of maintaining positive client relationships and adapting to dynamic service environments.
Overview
4
4
years of professional experience
Work History
Customer Service Specialist
HSN
Memphis, TN
08.2024 - 02.2025
- Assist customers throughout the order placement process answering order inquiries and resolving complaints
- Ensure customer satisfaction through open communication and active listening
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
Training Specialist
Bite Ninja
Memphis, TN
10.2023 - 02.2024
- Communicated with brands to understand brand needs and expectations for contractors
- Created and maintained FAQ articles on the help desk website
- Proof-read official brand documents to prepare for publishing
- Designed interactive e-learning modules in TalentLMS for remote employees, expanding access to training resources and fostering a culture of continuous learning
- Provided coaching and mentoring to employees
Client Success Specialist
Bite Ninja
Memphis, TN
09.2022 - 10.2023
- Supported order-taking operations by ensuring all stations and contractors performed to expectation
- Created informative resources such as guides, tutorials, and FAQs that empowered contractors to resolve minor issues independently
- Demonstrated expertise in product knowledge, assisting clients in utilizing Bite Ninja equipment
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Investigated and resolved customer inquiries and complaints quickly.
Marketing Intern
Breakthrough T1D (formerly JDRF)
Memphis, TN
06.2022 - 12.2022
- Completed research, compiled data, and assisted in timely reporting
- Assisted in creating written and image content for local marketing
- Assisted in the planning and execution of successful T1D events
- Created support systems and contacts for local Diabetics with the surrounding community
- Served as an advocate for Breakthrough T1D and Juvenile Diabetes
ImagineU Summer Collegiate Internship
University of Memphis
Memphis, TN
05.2021 - 08.2021
- Spearheaded the creation of a comprehensive business plan, outlining mock company vision and objectives
- Analyzed problems and worked with teams to develop solutions
- Participated in workshops and presentations related to projects to gain knowledge in entrepreneurship
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations
- Created elevator and investor pitches, which were performed at the conclusion of the internship
Education
MBA -
Christian Brothers University
Memphis, TN03-2025
Bachelor of Science - Business Administration
Christian Brothers University
Memphis, TN05-2023
Skills
- Customer relations and call center experience
- Written and oral communication
- Administrative support
- Team collaboration
- Microsoft Office proficiency
- Positive attitude
- Attention to detail
- Dependability and responsibility
- Organization and time management
Timeline
Customer Service Specialist
HSN
08.2024 - 02.2025
Training Specialist
Bite Ninja
10.2023 - 02.2024
Client Success Specialist
Bite Ninja
09.2022 - 10.2023
Marketing Intern
Breakthrough T1D (formerly JDRF)
06.2022 - 12.2022
ImagineU Summer Collegiate Internship
University of Memphis
05.2021 - 08.2021
MBA -
Christian Brothers University
Bachelor of Science - Business Administration
Christian Brothers University
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