Jessica Mora
Houston
Summary
Excelled in lead generation and sales planning, enhancing team performance through effective coaching. Fluent Spanish, adept at cross-selling techniques and stockroom management, significantly improving operational efficiency and customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Morrell Masonry Supply
Houston
09.2024 - 07.2025
- Assisted customers with product selection and order placement.
- Managed customer inquiries via phone, email, and in-person interactions.
- Collaborated with warehouse team to ensure timely order fulfillment.
- Trained new employees on customer service protocols and systems.
- Maintained accurate records of customer interactions and transactions.
- Resolved customer complaints by providing effective solutions and support.
- Utilized inventory management software for tracking product availability.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Collected deposits or payments and arranged for billing.
- Processed cash transactions accurately and efficiently for customer purchases.
Sales Lead
Rock Em Boots
Houston
07.2023 - 06.2024
- Lead Generation
- Spanish Fluency
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, and online orders.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients' needs.
Retail Associate
Marshalls
Houston
12.2022 - 08.2023
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Houston
Cashier
Louisiana Famous Fried Chicken & Seafood
Houston
07.2021 - 09.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Prepared food orders, cooking on grill and operating fry station.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Houston, TX
Education
High School -
Klein Forest High School
Houston, TXSkills
- Cross-selling techniques
- Stockroom Management
- Sales Planning
- Point of sale systems
- Team collaboration
- Adaptability
- Customer service
- Bilingual communication
Certification
- Intuit Quickbooks
- Elanco fundamentals of animal science
- Principles of Floral Design
Timeline
Customer Service Representative
Morrell Masonry Supply
09.2024 - 07.2025
Sales Lead
Rock Em Boots
07.2023 - 06.2024
Retail Associate
Marshalls
12.2022 - 08.2023
Cashier
Louisiana Famous Fried Chicken & Seafood
07.2021 - 09.2022
High School -
Klein Forest High School