JESSICA MORALES

• Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
• Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
• Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
• Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
• Developed and implemented training programs for new hires, improving overall team productivity and performance.

• Completed clerical tasks such as filing, copying, and distributing mail.
• Interacted with customers by phone, email, or in-person to provide information.
• Managed daily data entry and kept clerical information accurate and up-to-date.
• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Monitored and tracked budgets and expenses.
• Coordinated and scheduled meetings and appointments.
• Purchased and maintained office supplies.
• Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
• Utilized office management software to record and track customer information.

Activities related to the process of public purchase of services fors government institution

Project administrative acts related to the execution and legal exploitation of mining in Colombia

• Participated in mediation sessions leading to cost-effective resolutions without resorting to lengthy trial procedures.
• Developed legal strategies to protect client interests and resolve disputes.
• Drafted, reviewed and negotiated contracts and other legal documents to support client needs.
• Researched and wrote contracts, agreements and proposals.