Jessica Morales
New York,NY
Summary
Passionate about transitioning to a clinical setting, my goal is to contribute directly to the well-being of individuals in need of physical and emotional support. With a strong desire to provide quality patient care, I am eager to utilize my skills and expertise in a clinical environment. By leveraging my compassionate nature and dedication to helping others, I am committed to making a positive impact on the lives of those who require specialized care.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Dental Assistant
ERG Dental
New York, NY
03.2023 - Current
- Reduced patient wait times by maintaining organized patient records and scheduling appointments effectively.
- Prepared digital X-rays for dentist review, enabling accurate diagnosis and treatment planning.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Updated patient records regularly after each appointment or procedure to ensure accurate documentation.
- Managed front desk duties, including greeting patients, handling phone calls, and maintaining communication between staff members.
- Maintained a positive attitude under pressure while multitasking in a fast-paced clinical setting, leading to a more pleasant experience for both staff and patients alike.
- Assisted dentists in performing complex procedures, resulting in successful treatment outcomes for patients.
Receptionist
Washington Square Institute
New York, NY
04.2017 - 02.2020
- Ensured proper cleanliness and sanitation of common office areas
- Created daily scheduling for staff therapists
- Provided secretarial support to upper management
- Maintained adequate inventory for office supplies and equipment
- Assisted staff with bookkeeping accounts as needed
Retail Pharmacy Cashier
Walgreens Co.
New York, NY
09.2015 - 05.2017
- Cross-trained as a pharmacy technician and gained knowledge on pharmacy operations
- Searched for customer insurance and responded to insurance coverage questions
- Organized medications for pharmacist to dispense by reading medication orders and prescriptions
- Maintained and filed prescriptions and physicians order records as mandated by federal and pharmacy regulations
- Supported pharmacological services by assembling, stocking and distributing medications
- Received and processed cash and credit payments for in-store purchases
- Provided exemplary patient care and ensured a positive customer experience
Reset and Revision Clerk/Senior Beauty Advisor
New York, NY
04.2013 - 05.2017
- Trained new clerks in product resets and pricing signage
- Suggested product and explained usage to clientele based on customer need and condition
Education
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New Age Training
New York, NY12.2019
Associate Degree - Human Service
Borough of Manhattan Community College
New York, NY12.2018
Skills
- Execute venipuncture procedures
- Capillary blood collection
- EKG procedure execution
- Presentation design
- Radiographic technique expertise
- Sterilization of equipment
- Appointment coordination
- Proficient in Microsoft Word
- Proficient in capturing dental impressions
- Proficient in digital X-ray imaging
- Effective team engagement
- Patient care coordination
Certification
- Certified Patient Care Technician (CPCT), National Healthcareer Association, 08/24
- Certified Patient Care Specialist, New Age Training, 12/19
- Certified Nurse Assistant/Aide (CNA), 12/19
Timeline
Dental Assistant
ERG Dental
03.2023 - Current
Receptionist
Washington Square Institute
04.2017 - 02.2020
Retail Pharmacy Cashier
Walgreens Co.
09.2015 - 05.2017
Reset and Revision Clerk/Senior Beauty Advisor
04.2013 - 05.2017
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New Age Training
Associate Degree - Human Service
Borough of Manhattan Community College