Jessica Moreno
Edinburg,TX
Summary
Dynamic and results-oriented professional with extensive experience in retail environments. Excelled in enhancing customer service experiences and resolving complaints, boosting customer loyalty. Demonstrated exceptional teamwork and problem-solving abilities, alongside proficiency in customer assistance and merchandise management. Proven track record of meeting sales targets through effective collaboration and adaptability.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier
Ross Dress for Less
02.2022 - 07.2022
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Operated cash register to record transactions accurately and efficiently.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Addressed customer needs and made product recommendations to increase sales.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Cashier
Party City
08.2020 - 02.2021
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Operated cash register to record transactions accurately and efficiently.
Merchandise Associate
Academy Sports Outdoors
03.2021 - 12.2021
- Maintained up-to-date knowledge of current trends and customer preferences to adjust merchandise presentation accordingly.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Optimized store layouts by strategically placing popular items in high visibility areas, drawing customer attention and increasing sales.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
Cashier
Burlington
02.2021 - 04.2021
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
South Careers Institute
Pharr, TXSkills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Problem-Solving
- Reliable and Responsible
- Team Collaboration
- Adaptability and Flexibility
Accomplishments
Sales Representative
- Fast paced and Great Customer Service provided
Certification
CPR Certified
Languages
English
Spanish
Timeline
Cashier
Ross Dress for Less
02.2022 - 07.2022
Merchandise Associate
Academy Sports Outdoors
03.2021 - 12.2021
Cashier
Burlington
02.2021 - 04.2021
Cashier
Party City
08.2020 - 02.2021
South Careers Institute