Jessica Moussi
Stoughton,MA
Summary
Proven ability to lead teams, streamline processes, and enhance team satisfaction. Strong analytical skills, combined with a keen eye for detail, ensure that all activities run smoothly and efficiently. Adept at training and mentoring staff to foster a productive work environment. Committed to achieving team goals while maintaining compliance with regulatory requirements. Excellent communication skills enable effective interaction with team members.
Experienced in handling a diverse range of customer needs and banking transactions, contributing to strong client relationships over time.Leveraging strong communication and analytical skills, I enhance client satisfaction and drive sales growth, consistently achieving targets while fostering lasting relationships. Passionate about delivering exceptional service and operational excellence.
Overview
12
12
years of professional experience
Work History
Human Resources Manager
Hanover Shell
Hanover, MA
10.2021 - Current
- Managed all HR operations for a busy gas station, ensuring compliance with federal, state, and local labor laws.
- Recruited, hired, and trained staff, including cashiers, attendants, and maintenance workers, to meet operational demands.
- Developed and implemented employee training programs focusing on customer service, safety procedures, and operational efficiency.
- Administered payroll processing, including overtime calculations, time-off requests.
- Ensure station operations comply with health, safety, and environmental regulations.
Assistant Branch Manager
Rockland Trust Bank
Boston, MA
10.2024 - 01.2025
- Responsible for supporting the branch manager in daily operations, ensuring effective management of staff, and seamless customer service delivery. Engaged in problem-solving and customer relationship management to enhance client satisfaction and loyalty.
Relationship Banker
Citizens Bank
Boston, MA
01.2022 - 07.2024
- Supervised daily operations and staff performance, ensuring adherence to branch policies and procedures. Collaborated with the branch manager to develop strategies for achieving sales targets, and enhancing customer experience. Conducted regular audits to maintain compliance and operational integrity.
Customer Service Representative
Byblos Bank
Koura, Lebanon
10.2019 - 10.2020
- Engaged with clients to provide excellent service and support, addressing inquiries, and resolving issues effectively. Developed a thorough understanding of banking products to assist customers in making informed decisions.
Infomation and Data Manager
UNICEF
Tripoli, Lebanon
04.2016 - 04.2017
- Managed and analyzed data to support decision-making processes, and improve operational efficiency. Collaborated with various departments to ensure accurate and timely reporting.
Teacher
Universite Libano Francaise
Beirut, Lebanon
03.2015 - 03.2016
- Taught various subjects, focusing on enhancing students' understanding and application of key concepts. Developed lesson plans that catered to diverse learning styles, and encouraged active participation.
Graphic Design Intern
MTV Lebanon
Beirut, Lebanon
06.2013 - 09.2013
- Assisted with graphic design projects, contributing creative ideas and skills to enhance visual content. Collaborated with the design team to meet project deadlines and qualify standards.
Education
MBA - Human Resources Management
University of Balamand
Lebanon06-2016
Bachelor of Arts - Graphic Design
University of Balamand
Lebanon05-2013
Some College (No Degree) - Mass Communication
University of Balamand
LebanonSkills
- Communication skills
- Conflict resolution
- Employee relations
- Recruitment and talent acquisition
- Leadership and management
- Negotiable skills
- Analytical skills
- Problem solving
- Legal knowledge
- Training Development
- Organizational skills
- Cultural competency
- Emotional intelligence
Languages
English
Full Professional
Arabic
Full Professional
French
Full Professional
Timeline
Assistant Branch Manager
Rockland Trust Bank
10.2024 - 01.2025
Relationship Banker
Citizens Bank
01.2022 - 07.2024
Human Resources Manager
Hanover Shell
10.2021 - Current
Customer Service Representative
Byblos Bank
10.2019 - 10.2020
Infomation and Data Manager
UNICEF
04.2016 - 04.2017
Teacher
Universite Libano Francaise
03.2015 - 03.2016
Graphic Design Intern
MTV Lebanon
06.2013 - 09.2013
MBA - Human Resources Management
University of Balamand
Bachelor of Arts - Graphic Design
University of Balamand
Some College (No Degree) - Mass Communication
University of Balamand
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