Jessica Moxen

• Quickly learned software programs, to create custom reports and dashboards that monitored KPI's
• Converted operations data into continuous improvement suggestions for senior team members, resulting in 75% efficiency increase
• Utilized Salesforce CRM for tracking purposes, increasing Customer Satisfaction Teams efficiency by 30%
• Updated and analyzed daily reports with PowerBI and Excel, using aggregate functions, tables, and advanced formulas
• Monitored, controlled, and supported service logistics and delivery, following business procedures, ensuring a 0% error rate.

Clients: Incyte Corporation(Life Sciences - Pharma); Organon & Co(Life Sciences - Pharma)

• Assisted senior analysts with configuration of Procure to Pay cycle - including vendor, material, and purchasing master data
• Provided technical expertise on SAP S/4HANA architecture, and made continuous improvement recommendations
• Extensive experience in direct/indirect procurement related business processes
• Created end-user training documentation and provided Direct Procurement Knowledge Transfer sessions to 15+ business groups
• Monitored the execution of batch job transports and provided error resolution through examining ABAP queries
• Worked with vendor creation and integration using SAP MDG and Ariba
• Monitored inbound/outbound EDI and IDOC transaction processing and provided error resolution to client
• Performed data migrations and conversions with a 95% analysis accuracy rate
• Provided post Go-Live support and resolved 150+ support tickets, resulting in 98% system uptime
• Created process design documents, and functional/process specification documents increasing team-wide accuracy by 25%
• Performed a range of testing scenarios, eliminating 97% of bugs before deployment.

• Designed work flows for both patient and clinician telehealth applications and formatted these applications for iOS, Android, and WebSDK as project lead
• Created telehealth virtual reality environments using Unity Engine and deploying these virtual reality libraries as applications on iOS devices
• Worked with sending and receiving data to and from client side and MySQL databases using NodeJS and PHP and formatting this data into ChartJS and amcharts libraries
• Adapted Agora RTCengine for Unity, iOS, Android, and WebSDK for video call and screen share functionalities during virtual reality therapy session.