Jomar Pecunia
Hillsborough,NC
Summary
Skillful operations analyst adeptly supporting system management and problem resolution to improve records management. Over 3 years of experience managing customer activity, addressing technical issues and maintaining system operations. Skillfully assessed operational procedures, providing hands-on experience analyzing records and investigating complex troubleshooting issues. Accomplished expert navigating latest compliance regulations and service-level agreements, maintaining strict compliance with updated standards.
Overview
4
4
years of professional experience
Work History
Operations Analyst
Storm Guard
12.2022 - Current
- Assessed operational performance to identify areas for improvement.
- Created custom reports and visualizations to support decision-making processes.
- Conducted data analysis to identify opportunities for streamlining client operations and improving customer satisfaction.
- Created and managed operational databases to store and track data and maintain accurate information.
Operations Manager
Razor Edge Managament
12.2019 - 03.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Education
Bachelor of Science - Industrial Engineering
University of Puerto Rico - Mayaguez
Mayaguez, PRProfessional Certificate - Google Data Analytics
Coursera
03.2024
Professional Certificate - Google Project Management
Coursera
03.2024
Skills
- Operational Improvement Planning
- Process Updates
- Data Analysis
- Staff Management
- Workflow Planning
- Overseeing Employees
- Overseeing Logistics
- Operational Efficiency
Timeline
Operations Analyst
Storm Guard
12.2022 - Current
Operations Manager
Razor Edge Managament
12.2019 - 03.2023
Bachelor of Science - Industrial Engineering
University of Puerto Rico - Mayaguez
Professional Certificate - Google Data Analytics
Coursera
Professional Certificate - Google Project Management
Coursera
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