Jessica Moya
Dallas,TX
Summary
Goal-oriented Customer Service Manager with 10 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.
Overview
9
9
years of professional experience
Work History
Customer Service Captain
Macy's
Dallas, Texas
09.2021 - 03.2022
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained poise, optimism and bounced back quickly after mistakes to show teammates how to respond to negative situations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed and actualized customer service initiatives to decrease wait times.
- Executes excellent sales floor merchandising and selling.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained new personnel regarding company operations, policies and services.
- Operated POS system to itemize and complete average of 100 customer purchases.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Event Planner
Aria Event Center
Irving, TX
02.2018 - 11.2020
- Coordinated vendors, timelines and budgets for events
- Initiated negotiations with vendors and subcontractors to maintain $10,000 event budget
- Hosted 150 attendees during annual events
- Selected décor and event materials fitting clients' requests and vision
- Organized corporate luncheons, dinners, conferences and special events
- Recommended money-saving strategies for events to bring costs within budget
- Supervised event logistics for large-scale corporate events
- Planned, coordinated and executed weddings and special events
- Noted all changes and requests for events and determined feasibility
- Reviewed and inspected all areas of facility and checked supply levels for quick restocking to maintain appearance and functionality
- Oversaw events hosted for average of 150 people and assisted with crowd control
- Supervised performance of 5-15 workers with goals of improving productivity, efficiency and cost savings
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Tax Consultant
Expedia Income Tax
Dallas, Texas
01.2014 - 12.2019
- Assured corporate income tax compliance to maintain accurate completion of corporate income tax returns, including application of favorable tax codes
- Supplied detailed tax documentation needed to submit accurate corporate and individual returns
- Responded to state and federal tax notices by preparing written responses or tax return amendments
- Determined clients' eligibility for tax credits, abatements or deductions through careful research and oversight
- Met with clients to gather information and discuss line item tax return components
- Prepared tax return documents for clients
- Managed 15 accounting personnel handling needs of more than 300 clients
- Answered questions from taxpayers and assisted individuals with completing tax forms
- Completed tax returns for individuals, trusts, partnerships and corporations
- Set up and monitored payment plans and processed payments
- Managed payroll for over 15 hourly and salaried employees
- Prepared manual checks and initiated direct deposits for 15 employees.
Education
GED -
Bill J Priest
02.1997
Skills
- Responding to Difficult Customers
- Issue and Complaint Resolution
- Multitasking and Prioritization
- POS Systems and Ordering Platforms
- Order and Refund Processing
- Customer Account Management
- Refunds and Returns Management
- Billing Adjustments and Refunds
- Multi-Line Phone Systems
- Customer Service Management
Timeline
Customer Service Captain
Macy's
09.2021 - 03.2022
Event Planner
Aria Event Center
02.2018 - 11.2020
Tax Consultant
Expedia Income Tax
01.2014 - 12.2019
GED -
Bill J Priest