Jessica M. Rakovec
Saint Paul Park,MN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Operations Manager
Bestway Inc.
09.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Oversee three remote employees based in another country, ensuring effective communication and productivity.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Account Capacity Manager
Bestway Inc.
05.2011 - 09.2023
- Managed a $3.5 million account, coordinating with customers, coworkers, and drivers to ensure timely shipments.
- Managed transportation for a multi-city roadshow event in the U.S. and Canada, including budgeting and logistical coordination.
- Provide secondary support for the Billing department.
- Resolve conflicts between customers and truck drivers, maintaining smooth operations.
Customer Service
Permac Industries
06.2010 - 01.2011
- Interacted with customers and employees to resolve customer service concerns.
Plant Scheduler
Marshfield Door Systems
09.2004 - 12.2009
- Coordinated production schedules for a seven-day twenty-four-hour operation.
- Established a professional rapport with the manufacturing union operators to better identify and correct inefficiencies on the production line.
- Managed the transportation of products in a timely and efficient manner.
- Maintained various reports for daily, weekly, monthly, and end-of-year purposes, ensuring accurate and timely data.
- Managed North American Free Trade Agreement Certificate of Origin Records, ensuring compliance and proper documentation.
- Prepare purchase orders and coordinate on time deliveries.
Education
B.S. - Management
University of Phoenix
Phoenix, AZ06.2004
A.A. - Forestry and Wildlife
Vermilion Community College
Ely, MN05.1997
Skills
- Problem-solving
- Team leadership
- Customer service
- Decision-making
- Staff training
- Employee relations and conflict resolution
- Performance monitoring
- MS office
- Goal setting
Timeline
Operations Manager
Bestway Inc.
09.2023 - Current
Account Capacity Manager
Bestway Inc.
05.2011 - 09.2023
Customer Service
Permac Industries
06.2010 - 01.2011
Plant Scheduler
Marshfield Door Systems
09.2004 - 12.2009
A.A. - Forestry and Wildlife
Vermilion Community College
B.S. - Management
University of Phoenix
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