Jessica Mulligan
Chesapeake,VA
Summary
Dynamic professional with a proven track record at Loving Touch, delivering compassionate care and enhancing client well-being. Skilled in problem-solving and customer service, I excel in developing personalized care plans and fostering strong relationships. Committed to continuous improvement, I adapt quickly to new challenges while ensuring high-quality support and safety for clients.
Overview
30
30
years of professional experience
Work History
Self-Employed
Personal Assistant, Managed Social Media Accounts, Shoping and Delivering of Merchandise.
Hampton Roads, VA
11.2020 - Current
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Personal Care Assistant
Loving Touch
Rhinelander, WI
01.2016 - 07.2020
- Provided compassionate support to clients with daily living activities, enhancing overall well-being.
- Assisted in developing personalized care plans, ensuring alignment with client needs and preferences.
- Coordinated schedules for healthcare appointments, optimizing client access to necessary services.
- Monitored and documented client health status, communicating changes to appropriate healthcare professionals.
- Implemented safety protocols during care routines, reducing risks of accidents and injuries.
- Fostered strong relationships with clients through active listening and empathy, promoting trust and comfort.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
Deli Bakery General Manager
Military/Deli Bakery Services
Savannah, GA
08.2008 - 02.2015
- Oversaw daily operations to ensure compliance with quality standards and safety regulations.
- Led cross-functional teams to enhance productivity and streamline workflow processes.
- Developed strategic initiatives to improve customer satisfaction and operational efficiency.
- Implemented training programs for staff, fostering a culture of continuous improvement.
- Managed inventory systems, reducing waste and optimizing supply chain logistics.
- Cultivated relationships with vendors and stakeholders to enhance service delivery and collaboration.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Director of Food and Beverage
William's Island POA
Aventura, FL
09.2006 - 10.2008
- Directed strategic planning for food and beverage operations, enhancing guest experiences and satisfaction.
- Developed and implemented innovative menu concepts, aligning offerings with market trends and customer preferences.
- Oversaw budgeting and financial management processes, ensuring cost control while maximizing revenue opportunities.
- Led cross-functional teams in executing high-profile events, maintaining quality standards and operational excellence.
- Established training programs for staff development, fostering a culture of service excellence and accountability.
- Analyzed performance metrics to identify areas for improvement, driving efficiency across multiple outlets.
- Cultivated vendor relationships to ensure high-quality product sourcing and negotiate favorable terms for procurement.
- Championed sustainability initiatives within food and beverage operations, reducing waste and promoting eco-friendly practices.
- Coordinated seamless event execution for both small-scale gatherings and large-scale banquets or conferences.
- Maximized profitability with cost control measures, optimizing purchasing processes and reducing waste.
- Streamlined operations for improved efficiency, implementing new inventory management systems and staff training programs.
- Fostered a culture of continuous improvement, conducting regular staff performance evaluations and providing targeted feedback.
Paramedic
Grandview Hospital
Ironwood, MI
03.1996 - 08.2006
- Administer emergency medical care and advanced life support to patients in critical conditions.
- Collaborate with healthcare teams to ensure efficient patient transport and handoff procedures.
- Evaluate patient conditions and prioritize treatment based on urgency and severity of injuries.
- Train new paramedics on protocols, safety practices, and use of medical equipment.
- Develop and implement improved response protocols for emergency situations, enhancing operational efficiency.
- Lead critical incident debriefings to evaluate performance and identify areas for improvement within the team.
- Coordinate with hospital staff to streamline patient admission processes upon arrival for treatment.
- Monitor inventory levels of medical supplies, ensuring availability during emergency responses without delays.
- Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
- Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
- Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.
- Worked en-route to hospital to prepare patients for arrival or surgery and control wounds.
- Documented patient care accurately using electronic medical records software according to regulatory guidelines for billing purposes and continuous quality improvement initiatives.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Assessed patient condition through physical and verbal exams and by collecting information from others at scene.
- Transferred patients safely and securely to medical facilities for continued care.
- Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
- Ensured patient safety by adhering to strict protocols for proper lifting techniques, equipment use, and infection control.
- Identified appropriate medications based on potential interactions with other medicines, accurately calculating correct dosages according to drugs on hand and patient's weight.
Education
Certificate of Technical Studies - Paramedicine
JEL-EMS
Ironwood, MI12-1999
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Self-Employed
Personal Assistant, Managed Social Media Accounts, Shoping and Delivering of Merchandise.
11.2020 - Current
Personal Care Assistant
Loving Touch
01.2016 - 07.2020
Deli Bakery General Manager
Military/Deli Bakery Services
08.2008 - 02.2015
Director of Food and Beverage
William's Island POA
09.2006 - 10.2008
Paramedic
Grandview Hospital
03.1996 - 08.2006
Certificate of Technical Studies - Paramedicine
JEL-EMS