Hi, I’m
Jessica Mullins
Huntington,IN
Summary
Diligent Peer Recovery Specialist with 3 years of experience in Intensive Outpatient Programs (IOP), Residential treatment, and outpatient medicated assisted treatment (MAT) programs. Specializing in substance abuse disorders and mental health disorders. Skilled in empowering clients to achieve long term recovery. Effective in modeling behaviors, developing social skills working with clients from different backgrounds in all types of settings.
Overview
12
years of professional experience
1
CAPRC
1
CPR/BLS
1
CHW
Work History
Open Door Health Services
MAT Case Manager
08.2023 - Current
Job overview
- Collaborate in treatment process and participation in care coordination with multidisciplinary treatment team
- Assist patients with coordinating meetings, appointments, and telephone conversations with outside resources and agencies within local community support programs
- Make connection with referrals, set up intake appointments, inform clients on what to expect during their intake appointment, answer any questions client may have
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout process of reaching those objectives.
- Fostered open lines of communication with clients'' families and support networks, involving them in case management process as appropriate.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Evaluated program effectiveness continually through data analysis and outcome measurement metrics.
- Researched best practices and developed strategies to improve program outcomes.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
Landmark Recovery
Intensive Outpatient Patient Engagement Specialist
02.2022 - 08.2023
Job overview
- Enroll patients to participate in IOP through assessments and screening procedures to ensure eligibility off patients.
- Facilitates weekly presentation to highlight companies IOP program and other company aftercare
- Assisted in building IOP program bringing it from no participants to keeping it at capacity (30 patients) or over
- Provide peer support for clients with behavioral health issues, psychiatric disorders, drug and/or alcohol dependence
- Ability to convey sensitivity to client's needs and situations, respond appropriately when dealing with different client's and respond effectively to stressful situations.
- Increased patient retention rates by establishing rapport and fostering long-term relationships with clients.
- Reviewed relevant literature routinely stayed up to date with latest research and best practices in patient engagements.
- Utilized electronic health record systems effectively managed and organized patient data securely.
- Served as liaison between patients and healthcare providers, ensuring effective communication of pertinent information
- Assisted in th development of patient-centered initiatives to boost satisfaction rates among clients.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Maintained clean and safe environment to promote patient safety and comfort.
- Collected and transported specimens to prepare for lab testing.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
Big Lots
Retail Sales Associate/Stocker
09.2020 - 08.2021
Job overview
- Participate in merchandise resets, build and stock end caps and side panels according to plan-o-gram
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Sparacinos Italian Cafe
Restaurant Supervisor/Server Manager
02.2012 - 08.2012
Job overview
- Clearly and promptly communicated pertinent information to staff of 10.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Prepared for and executed new menu implementations
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Assisted in developing, implemented and managed business plans to promote profitable food and beverage sales.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
- Managed inventory control, reducing waste and optimizing resources allocation.
- Maintained compliance with state and local regulations pertaining to food safety and sanitation practices.
Education
Huntington North High School, Huntington, IN
High school diploma
Skills
- Client Advocacy
- Resource Management
- Microsoft Suite
- Case Management
- Mentoring
- Group Facilitation
- Program Development
- Group Facilitation
Certification
- Indiana Drivers License
- Certified Peer Recovery Coach, 03/01/24, 03/01/25
- BLS Certification, 04/01/22, 03/01/26
- Community Health Worker (CHW)04/01/22, 03/01/25
- CPR Certification
Personal Information
- Willing To Relocate: Anywhere
- Title: Job Seeker
Accomplishments
Assisted in building Landmarks Recovery's Intensive Outpatient Patient program from the ground up. From 0 patients up to 30 patients,
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Addictions Coalition of Delaware County (ACDC)
- Recovery Cafe
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Paid time offPersonal development programsCompany CultureWork-life balanceHealthcare benefitsPaid sick leaveTimeline
MAT Case Manager
Open Door Health Services
08.2023 - Current
Intensive Outpatient Patient Engagement Specialist
Landmark Recovery
02.2022 - 08.2023
Retail Sales Associate/Stocker
Big Lots
09.2020 - 08.2021
Restaurant Supervisor/Server Manager
Sparacinos Italian Cafe
02.2012 - 08.2012
Huntington North High School
High school diploma
- Driver's License
- Certified Recovery Specialist, 03/01/24, 03/01/25
- BLS Certification, 04/01/22, 03/01/26
- CHW, 04/01/22, 03/01/26
- CPR Certification
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