Connie Lacey
Muncie,IN
Summary
Looking for an office position preferably in the dental field but, will consider any. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Dental Patient Coordinator
Open Door Health Services
03.2020 - 04.2024
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, dental terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
- Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Front Desk Associate
Raintree Dental
07.2018 - 02.2020
- Greeted and welcomed patients to the practice
- Scheduled appointments
- Assisted patients with filling out forms
- Communicated with dental insurance providers to verify coverage and co-pays
- Entered patient data into the system
- Discussed treatment plans with patients
- Collected co pays as needed
- Performed general office duties, including answering telephones, photocopying, scanning, and faxing.
Administrative Assistant
Healthy Families of Delaware County
02.2015 - 04.2018
- Managed day-to-day operations of Healthy Families of Delaware and Hamilton County, IN
- Monitored office supplies
- Handled phones and faxes
- Responded to emails/faxes
- Handled travel orders and travel vouchers
- General clerical support duties
- Entered client data info into statewide database
- Ordered and distributed work orders
- Prepared expense reports
- Attended board meetings and recorded meeting minutes.
Cashier/Customer Service
Ball State University Dining
01.2015 - 05.2015
- Welcomed guests
- Processed cash, check, or credit transactions with accuracy
- Counted cash drawers
- Stocked merchandise
- Closed store and Quiznos Restaurant and Pantry
- Answered questions
- Assisted guests in finding or ordering merchandise.
Dental Assistant/Receptionist
Terry W Davis DDS
08.2001 - 12.2014
- Greeted patients
- Assisted patients with filling out forms
- Communicated with insurance companies to verify coverage and co-pays
- Entered patient data into the system
- Discussed treatment plans with patients
- Collected co-pays as needed
- Assisted the Dentist during a variety of dental procedures
- Taking and developing dental radiographs
- Taking blood pressure and pulse
- Taking impressions for study casts
- Giving patients after treatment instructions.
Education
High school or equivalent - Health Occupations
New Castle Chrysler High School
New Castle, IN05.1979
Skills
Customer Service
Eaglesoft
Dentrix
Dental Office Experience
Insurance Verification
Organizational Skills
Patient Care
Patient documentation
Insurance Authorizations
Schedule Coordination
Personal Information
- Title: Dental Front Office
- Work Permit: Authorized to work in the US for any employer
Timeline
Dental Patient Coordinator
Open Door Health Services
03.2020 - 04.2024
Front Desk Associate
Raintree Dental
07.2018 - 02.2020
Administrative Assistant
Healthy Families of Delaware County
02.2015 - 04.2018
Cashier/Customer Service
Ball State University Dining
01.2015 - 05.2015
Dental Assistant/Receptionist
Terry W Davis DDS
08.2001 - 12.2014
High school or equivalent - Health Occupations
New Castle Chrysler High School
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