Jessica Murray
Asheville,NC
Summary
High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist thriving in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Operations Manager
Lucky Strike Entertainment
Asheville, Nc
02.2025 - Current
- Coordinated daily operations for entertainment and events to enhance guest experience.
- Managed staff schedules to optimize coverage and maintain service excellence.
- Oversaw inventory management and supply ordering to meet venue demands efficiently.
- Managed vendor and supplier relationships to ensure timely delivery of services.
- Identify opportunities to increase revenue and improve efficiency.
- Monitor employee performance, attendance, and productivity standards.
- Facilitated the development of new team members to enhance their skills and performance.
- Ensure compliance with company standards and safety/health regulations.
- Ensure we provide high quality customer service experience.
Supervisor
Lucky Strike Entertainment
Asheville, North Carolina
07.2024 - 02.2025
- Supervised daily operations to ensure smooth entertainment experiences for guests.
- Trained and mentored team members on service standards and operational procedures.
- Monitor stock levels of center, bar, and kitchen and report shortages.
- Handled cash, POS transactions, and end of shift reports.
- Encourage team work and maintain a positive work environment.
Bartender
Lucky Strike Entertainment
Asheville, NC
10.2023 - 07.2024
- Handled cash and POS transactions
- Prepared and served a variety of cocktails and beverages to guests.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Provided excellent customer service by engaging with guests and addressing inquiries.
Bartender
TGI Fridays
Asheville, NC
06.2022 - 10.2023
- Mixed and served beverages according to company recipes and customer preferences.
- Assisted in training new bartenders on drink preparation and customer service.
- Maintained cleanliness and organization of bar area during busy shifts.
Bartender Shift Manager
Buffalo Wild Wings
Asheville, North Carolina
06.2016 - 06.2022
- Managed bar operations and ensured compliance with health and safety standards.
- Trained new staff on drink preparation and customer service techniques.
- Coordinated inventory management and placed orders for bar supplies.
Education
Clyde A Erwin High School
Asheville, North CarolinaSkills
- Event coordination
- Vendor coordination
- Inventory management
- Staff scheduling
- Compliance oversight
- Revenue enhancement
- Customer service
Certification
- Serv Safe management-August 2024
- Tips Alcohol training-October 2023
Timeline
Operations Manager
Lucky Strike Entertainment
02.2025 - Current
Supervisor
Lucky Strike Entertainment
07.2024 - 02.2025
Bartender
Lucky Strike Entertainment
10.2023 - 07.2024
Bartender
TGI Fridays
06.2022 - 10.2023
Bartender Shift Manager
Buffalo Wild Wings
06.2016 - 06.2022
Clyde A Erwin High School