Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Nader

Bullhead City,AZ

Summary

Dynamic and highly reliable professional with extensive experience in customer service. Proven ability to manage high call volumes and multitask effectively, enhancing guest satisfaction. Skilled in data entry and active listening. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and learn new skills.

Overview

6
6
years of professional experience

Work History

Bartender

Moose Lodge #1860
02.2025 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Bartender

Riviera Roadhouse
07.2022 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Legal Secretary

Lenkowski and Fontenot Law Office
10.2021 - 08.2022
  • Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
  • Received and placed telephone calls to clients and prospective clients.
  • Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
  • Screened telephone calls and forwarded to appropriate departments.
  • Assisted in drafting legal documents such as pleadings, motions, and briefs, contributing to successful case resolutions.
  • Filed documents with courts on behalf of attorney.

CSR - Customer Service Representative

Findlay Buick GMC
07.2020 - 10.2021
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Streamlined communication between departments, ensuring timely resolution of customer concerns.

Hotel Front Desk Supervisor

Edgewater Hotel and Casino
03.2019 - 07.2020
  • Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
  • Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
  • Resolved guest issues promptly, ensuring a positive experience for all hotel patrons.
  • Maintained accurate guest records, safeguarding sensitive personal information in compliance with privacy regulations.
  • Trained new front desk staff members, improving overall team performance and knowledge.
  • Utilized problem-solving skills regularly in addressing unforeseen challenges that arose during day-to-day operations at the hotel's front desk area.
  • Collected room deposits, fees, and payments.

Education

Certificate of Technical Studies - Massage Therapy

Charles of Italy School of Massage Therapy
Lake Havasu City
10-2017

Mohave High School
Bullhead City, AZ
05-2006

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Outgoing personality
  • Data entry
  • Active listening
  • Fast learner
  • Appointment scheduling

Timeline

Bartender

Moose Lodge #1860
02.2025 - Current

Bartender

Riviera Roadhouse
07.2022 - Current

Legal Secretary

Lenkowski and Fontenot Law Office
10.2021 - 08.2022

CSR - Customer Service Representative

Findlay Buick GMC
07.2020 - 10.2021

Hotel Front Desk Supervisor

Edgewater Hotel and Casino
03.2019 - 07.2020

Certificate of Technical Studies - Massage Therapy

Charles of Italy School of Massage Therapy

Mohave High School

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