Summary
Work History
Education
Skills
Accomplishments
Timeline
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Jessica Christian

Louisville,KY

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Work History

Teller

PNC Bank
Louisville, KY
10.2023 - Current
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Balanced cash drawers on a daily basis.
  • Answered customer inquiries regarding bank products and services.
  • Handled large volumes of currency quickly and accurately with minimal errors.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.

Marketing Admin

America’s Home Team, Keller Williams
Remote
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes
  • Managed filing system, entered data and completed other clerical tasks.

Cashier

Defense Commissary Agency
Fort Wainwright, AK
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
  • Greeted customers entering store and responded promptly to customer needs
  • Helped customers complete purchases, locate items, and join reward programs
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy
  • Performed cash, card and check transactions to complete customer purchases.

Nanny

Self-employed
Shepherdsville, KY
  • Prepared meals and snacks for children based on dietary guidelines
  • Organized and cleaned home after activities by picking up toys and straightening up playroom
  • Assisted children with homework assignments and special projects across different subjects
  • Assisted with light housekeeping duties as well as running errands.

Returns Lead

Amazon.com
Shepherdsville, KY
  • Documented returned product details in software inventory tracking system
  • Unloaded, inspected and stored damaged and returned products
  • Adhered to company safety guidelines to minimize warehouse accidents
  • Verified orders by comparing names and quantity of items packaged with shipping documents.

Team Lead

Home Run Burgers
Middletown, KY
  • Trained new team members by relaying information on company procedures and safety requirements
  • Worked different stations to provide optimal coverage and meet production goals
  • Built strong relationships with customers through a positive attitude and attentive response
  • Supervised team members to confirm compliance with set procedures and quality requirements.

Judicial Secretary

Commonwealth of Kentucky
Louisville, KY
  • Organized files for court proceedings
  • Prepared legal correspondence and wrote professional letters for legal assistants and attorneys
  • Received and placed telephone calls to clients and prospective clients
  • Scheduled all appointments, appearances, and briefings
  • Obtained signatures from attorneys for legal documents
  • Filed documents with courts on behalf of attorney.

Education

Medical Office Administration -

Martinsburg College
01.2016

Jeffersontown High School
01.2009

Skills

  • Customer Interaction
  • Business Strategy Development
  • Brand Promotion
  • Complex Problem-Solving
  • Customer Relations
  • POS Systems Operations
  • Reading Comprehension
  • Multitasking and Time Management
  • Database Maintenance
  • Consumer Banking
  • Transactions Processing
  • Financial Transactions
  • Fraud Detection
  • Cash Handling And Management

Accomplishments

  • Continuous top monthly survey 5 star employee.

Timeline

Teller

PNC Bank
10.2023 - Current

Marketing Admin

America’s Home Team, Keller Williams

Cashier

Defense Commissary Agency

Nanny

Self-employed

Returns Lead

Amazon.com

Team Lead

Home Run Burgers

Judicial Secretary

Commonwealth of Kentucky

Medical Office Administration -

Martinsburg College

Jeffersontown High School

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Jessica Christian