Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Natan

Ewa Beach,Hawaii

Summary

Dedicated Housekeeping Manager with over 6 years of experience in the hospitality industry, specializing in leading the Public Area Team, operational efficiency, and enhancing guest experiences

Overview

8
8
years of professional experience

Work History

Housekeeping Guest Service Manager

Aulani Disney Resort & Spa
04.2017 - Current
  • Assisted in managing daily guest inquiries and service requests
  • Supported the team in maintaining high standards of customer satisfaction
  • Engaged with guests to address concerns and enhance the overall experience
  • Collaborated with staff to ensure smooth communication across departments
  • Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities. Also investigates complaints, identifies, and resolves issues related to cleaning performance.
  • Evaluated and promptly resolved lodging facility operational issues.


Education

BSBA Major in Business Management

ABE International College of Business
Philippines
05-2006

Skills

  • Dedicated Housekeeping Manager with 6 years of experience in a Disney Standard setting Specializing in optimizing operations, leading teams, and ensuring high cleanliness standards Proven track record of implementing new cleaning procedures, reducing costs, and exceeding guest expectations Expertise in training, supervising, and motivating housekeeping staff, along with a strong understanding of safety regulations and eco-friendly cleaning practices
  • Skilled in managing custodial teams, maintaining high cleanliness standards, and implementing cost-saving measures

Timeline

Housekeeping Guest Service Manager

Aulani Disney Resort & Spa
04.2017 - Current

BSBA Major in Business Management

ABE International College of Business

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Jessica Natan