Jessica Navarro
Fontana,CA
Summary
Offering positive attitude and genuine interest in delivering exceptional customer service, eager to learn and develop in fast-paced restaurant environment. Brings strong communication skills and ability to work efficiently under pressure. Ready to use and develop multitasking abilities and attention to detail in serving role.
Overview
4
4
years of professional experience
Work History
Restaurant Server
IHOP
Upland, CA
07.2025 - Current
- Delivered exceptional customer service, ensuring satisfaction and fostering repeat business.
- Managed table assignments efficiently, optimizing workflow during peak hours.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on menu items, service standards, and operational procedures.
Behavioral Health Technician
Autism Learning Partners, Downey CA
Jurupa Valley
11.2023 - Current
- Implemented individualized behavior intervention plans to support client development.
- Assisted in daily living activities to promote independence and self-sufficiency.
- Monitored and documented client progress, ensuring consistency and accuracy in reporting.
- Collaborated with multidisciplinary teams to enhance treatment effectiveness and client outcomes.
Restaurant Waiter
Corkys
Claremont, CA
11.2024 - 09.2025
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently, maintaining high service standards during peak hours.
- Assisted in training new staff on menu offerings and service protocols.
- Collaborated with kitchen team to ensure timely food delivery and order accuracy.
Onsite Support Specialist
ShipBob
Fontana, CA
03.2022 - 11.2024
- Provided technical support for clients, ensuring efficient utilization of ShipBob's logistics platform.
- Coordinated with cross-functional teams to resolve customer inquiries and enhance service delivery.
- Assisted in troubleshooting software issues, improving user experience and satisfaction rates.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Acted as liaison between support team and other departments to ensure unified approach to customer satisfaction.
Education
Certification - Medical Assistant
UEI College
Ontario, CA06-2019
High School Diploma -
Fontana High
Fontana, CA05-2016
Skills
- Organization
- Exceptional communication
- Cleanliness
- POS system operation
- Detail-oriented
- High volume dining
- Safe food handling
- Cash handling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Restaurant Server
IHOP
07.2025 - Current
Restaurant Waiter
Corkys
11.2024 - 09.2025
Behavioral Health Technician
Autism Learning Partners, Downey CA
11.2023 - Current
Onsite Support Specialist
ShipBob
03.2022 - 11.2024
Certification - Medical Assistant
UEI College
High School Diploma -
Fontana High