Jessica Negrete
Somerville,TX
Summary
Goal oriented manager dedicated to motivate teams to reach performance goals and business objectives. Experienced customer service personnel with 10+ years providing exceptional service to customers. Skilled in conflict resolution, problem solving and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Waitress
Crawfish Getaway
04.2025 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Manager
Sonic
Somerville, TX
11.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Education
Somerville High
Somerville, TX05.2007
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cash handling
- Hospitality service expertise
- Complex Problem-solving
- Time management
Timeline
Waitress
Crawfish Getaway
04.2025 - Current
Manager
Sonic
11.2019 - Current
Somerville High