Jessica Nelams
Summary
Proven track record in enhancing student and customer experiences, as demonstrated at Precious Angels Daycare Center through innovative behavior management and effective parent-teacher communication. Excelled in high-stress situations, significantly improving customer loyalty and satisfaction. Mastery in oral communication and learning support, achieving notable success in skills development.
Overview
2
2
years of professional experience
Work History
Assistant Teacher
Precious Angels Daycare Center
04.2024 - Current
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
Cashier Team Lead
Dollar General Store
07.2023 - 11.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Customer Service Representative
American Customer Care (REMOTE)
12.2022 - 04.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Sitel (REMOTE)
03.2022 - 10.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Education
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Clearwater, FL03.2021
Associate of Applied Science - Cosmetology
Virginia College - Montgomery
Montgomery, AL03.2016
Skills
- Parent-Teacher Communication
- Behavior Management
- Oral communication
- Learning support
- Skills Development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Teacher
Precious Angels Daycare Center
04.2024 - Current
Cashier Team Lead
Dollar General Store
07.2023 - 11.2023
Customer Service Representative
American Customer Care (REMOTE)
12.2022 - 04.2023
Customer Service Representative
Sitel (REMOTE)
03.2022 - 10.2022
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Associate of Applied Science - Cosmetology
Virginia College - Montgomery
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