Jessica Nelson
Baldwyn,MS
Summary
Dynamic healthcare professional with a strong work ethic and critical thinking skills, experienced at Baptist Memorial Hospital. Proven track record in quality improvements and audit compliance, enhancing patient care through data analysis and team collaboration. Adept at building relationships and implementing effective quality assurance protocols to drive positive outcomes.
Overview
24
24
years of professional experience
Work History
Quality Coordinator
Baptist Memorial Hospital
08.2014 - Current
- Supported quality audits by collecting and analyzing data from various departments.
- Assisted in developing quality assurance protocols to enhance compliance with standards.
- Participated in cross-functional meetings to discuss quality issues and propose solutions collaboratively.
- Analyzed data trends to identify opportunities for process improvements, leading to a more efficient workflow and higher quality metrics.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems.
- Engaged in training sessions to learn specifications and changes to measures.
Case Manager/Discharge Planner
Baptist Memorial Hospital
08.2006 - 08.2014
- Managed client caseloads, ensuring timely assessments and resource allocations.
- Developed individualized service plans in collaboration with interdisciplinary teams.
- Monitored client progress, adjusting care strategies based on evolving needs.
- Facilitated communication between clients and external service providers for comprehensive support.
- Advocated for clients' needs within community resources to promote access to essential services.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Office Nurse
Dr. John Zelem
10.2004 - 08.2006
- Administered patient care and monitored vital signs to ensure optimal health outcomes.
- Educated patients on health management strategies to promote wellness and prevention.
- Oversaw inventory management of medical supplies, ensuring availability for clinical needs.
- Streamlined patient intake processes, improving efficiency and reducing wait times.
- Streamlined office procedures for increased efficiency, resulting in shorter wait times for patients.
- Provided compassionate care during sensitive situations, fostering trust between patients and healthcare providers.
Hospice Case Manager
Hospice South
11.2002 - 10.2004
- Assessed patient needs and developed comprehensive care plans in collaboration with interdisciplinary teams.
- Coordinated communication between patients, families, and healthcare providers to ensure continuity of care.
- Monitored patient progress and adjusted care plans based on changing needs and feedback from healthcare staff.
- Educated families about hospice services, resources, and end-of-life care options to enhance understanding and support.
- Mentored new case managers on best practices for patient assessment and care coordination strategies.
- Advocated for patients' rights and preferences within the healthcare system to promote personalized care approaches.
Registered Nurse, Medical-Surgical Unit/Peds
Baptist Memorial Hospital
05.2001 - 11.2002
- Delivered high-quality patient care in various clinical settings, ensuring adherence to best practices.
- Monitored patient vitals and responded promptly to changes in condition, enhancing overall safety.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for patients.
- Educated patients and families on treatment plans, medications, and health management strategies.
- Conducted comprehensive assessments to identify patient needs, ensuring timely interventions and support.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
Education
Bachelor of Science - Nursing
Baptist Health Sciences University
Memphis, TN12-2017
Associate Degree in Nursing - Nursing
Northeast Mississippi Community College
Booneville05-2001
High School Diploma -
Baldwyn High School
Baldwyn, MS 05-1998
Skills
- Critical thinking skills
- Relationship building
- Quality metrics
- Audit compliance
- Quality improvements implementation
- Strong work ethic
- Team collaboration
Timeline
Quality Coordinator
Baptist Memorial Hospital
08.2014 - Current
Case Manager/Discharge Planner
Baptist Memorial Hospital
08.2006 - 08.2014
Office Nurse
Dr. John Zelem
10.2004 - 08.2006
Hospice Case Manager
Hospice South
11.2002 - 10.2004
Registered Nurse, Medical-Surgical Unit/Peds
Baptist Memorial Hospital
05.2001 - 11.2002
Bachelor of Science - Nursing
Baptist Health Sciences University
Associate Degree in Nursing - Nursing
Northeast Mississippi Community College
High School Diploma -
Baldwyn High School
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