Jessica Nichols

• Maintained accurate attendance records and assisted with disciplinary processes in cases of excessive absences or tardiness.
• Supported nursing leadership by providing regular reports on staff utilization and scheduling efficiency, enabling data-driven decisionmaking.
• Collaborated with nursing management to address staffing needs, resulting in improved patient satisfaction and nurse morale.
• Worked closely with human resources to ensure timely hiring of additional staff when necessary based on anticipated demand increases or attrition rates.

• Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
• Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
• Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
• Promoted positive work environment by fostering teamwork among front office staff members.
• Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
• Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
• Maintained accurate financial records, including daily reports on sales transactions, cash drawer balances, and room charges.
• Developed procedures to establish accurate and organized check-in and check-out processes.
• Reconciled end-of-day reports to determine accurate billing and payment processing.

Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

• Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
• Responded to inquiries from callers seeking information.
• Assisted with billing, IDC 9/10. Posting insurance remits. Answering insurance questions such as deductibles and co-pay amounts.
• Directed phone inquiries, answered customer questions, and scheduled appointments.
• Streamlined office operations for increased efficiency through effective organizational tasks such as filing, scheduling, and data entry.