- Youth mentor, providing guidance and support to empower the next generation of leaders
- Youth Development Programs
- Playing Sports
- Volunteering
- Enjoy hobbies that combine physical activity with outdoor exploration
- Volunteering with youth sports programs as a Coach
- Camping
- Running
- Passionate about balancing physical health with mental and emotional wellness
- Regularly practice mindfulness and meditation for overall wellness
- Dance
- Creative Writing
- Journaling daily
- Attend Multiple 12 step programs
Jessica Nicholson
Summary
Offering strong interpersonal skills and ability to build trust and rapport quickly, eager to learn and grow in this field. Delivers empathy and understanding, with aptitude for active listening and crisis intervention. Ready to use and develop these skills in a Recovery based role.
Offering compassionate and understanding approach, well-suited for helping individuals overcome substance abuse challenges and eager to learn and develop in supportive environment. Brings potential for quickly grasping substance abuse treatment principles and intervention strategies. Ready to use and develop active listening and therapeutic communication skills in a Recovery based role.
Looking to be part of a team that contributes to the greater good.
Overview
3
3
years of professional experience
Work History
Sales Associate
Furry Babies
06.2024 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Collaborated with team members to achieve monthly sales targets.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Hotel Front Desk/Night Auditor
Quality Inn and Suites
02.2024 - 05.2024
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Kept accounts in balance and ran daily reports to verify totals.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed reservations accurately, preventing overbooking situations and guaranteeing smooth guest arrivals.
- Logged wake-up call requests and set up automatic rings in system.
- Communicated effectively with other departments such as housekeeping, maintenance, and food and beverage services to meet guest needs efficiently.
- Assisted in maintaining a clean and welcoming front desk area, enhancing the guest experience.
- Maintained updated knowledge of hotel policies and procedures to provide accurate information to guests at all times.
- Improved guest satisfaction by efficiently handling check-ins and check-outs during overnight shifts.
- Maintained strong relationships with returning guests by providing personalized service and attending to their specific needs during overnight stays.
- Performed regular property walk through during the night shift, addressing any safety hazards or cleanliness concerns.
- Collaborated with housekeeping and maintenance teams to address guest room issues promptly, ensuring optimal guest experiences.
- Reviewed checklist on daily basis and planned shift accordingly.
- Facilitated prompt issue resolution for guests with concerns or complaints, prioritizing their comfort and satisfaction.
- Developed and maintained positive relationships with guests for satisfaction.
Hotel Front Desk/Lead Night Auditor
Best Western Plus Hotel
09.2022 - 09.2023
- Maintained a high level of professionalism with guests, ensuring their needs were met in a timely manner.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Managed high call volume and email inquiries, efficiently addressing guest concerns and providing accurate information regarding reservations, rates, and services.
- Reduced wait times for guests by streamlining check-in and check-out processes.
- Assisted management in implementing new front desk procedures to increase efficiency and improve guest experiences.
- Developed strong relationships with returning clientele by providing personalized service tailored to individual preferences or needs.
- Trained new front desk staff members, fostering a team environment and ensuring consistent service quality for guests.
- Coordinated with housekeeping staff to ensure rooms were prepared for guest arrivals, reducing complaints and improving overall satisfaction.
- Monitored daily performance metrics to identify areas of improvement within the front desk team''s workflow, leading to enhanced operational efficiency.
- Managed room inventory effectively, minimizing overbooking situations and optimizing occupancy rates.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Answered multi-line phone system and enthusiastically greeted callers.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
Education
Associates - Paralegal Studies
Trine University
Angola, INCertificate - Certified Peer Support Professional
Ivy Tech Community College
South Bend, IN10-2024
Skills
- Client Support
- Collaborative Team Player
- Prioritization of Tasks
- Effective Problem Resolution
- Clear Communication
- Proficient Relationship Building
- Consistently Reliable
- Strong Written Communication
- Engage Diverse Audiences
- Goal oriented
- Friendly Demeanor
- Effective Conflict Resolution
Interests
Timeline
Sales Associate
Furry Babies
06.2024 - Current
Hotel Front Desk/Night Auditor
Quality Inn and Suites
02.2024 - 05.2024
Hotel Front Desk/Lead Night Auditor
Best Western Plus Hotel
09.2022 - 09.2023
Associates - Paralegal Studies
Trine University
Certificate - Certified Peer Support Professional
Ivy Tech Community College
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