Jessica Nino
Victoria,Tx
Summary
Experienced in retail and sales, I have acquired valuable expertise in customer service and sales skills. I began my career in mattress sales at a small store and advanced to a prestigious furniture store. Along the way, I have refined my ability to deliver exceptional customer service and boost sales. Currently, I excel as an inventory specialist, combining my passion for order and accuracy. Within a short period, I successfully located and retrieved $10,000 worth of unreturned mattresses for credit.
Overview
13
13
years of professional experience
Work History
Inventory & Office Support
Kamin Furniture
01.2020 - Current
- Create purchase orders and receive orders as they come in
- Count inventory and analyze merchandise levels to keep up with demand. I also hold when we have too much inventory on the floor
- Create open order reports to keep up with pending orders.
- Work with Sales, Warehouse, and the office team to ensure everything runs smoothly by asking questions and helping them solve problems
- Help the service department by diagnosing what is wrong and, scheduling service calls, and ordering parts to fix the item
- Keep track of credits owed on broken or returned items and make sure we receive payment from the manufacturer
- I take notes to make sure all calls and emails are replied to as quickly as possible
- Contact vendors so I can create product guides for the sales team to help them achieve sales goals
- Work with sales representatives from different manufacturers to plan training and keep all materials up to date
- Create my own schedule in which I would work on high-priority items first and then smaller projects
- I created and maintain a shared file for the sales team to have access to pricing guides to save time
- I work with the owner to price the furniture in the store
- As the prices and surcharges change, I quickly update the prices on the inventory
- Scheduled deliveries with Frog and DispatchTrack and called customers to confirm.
- I schedule and pay for furniture pick ups. I also enter and pay for freight. I look for the best freight company to pick up our furniture from North Carolina or California
Sales
Kamin Furniture
08.2015 - Current
- Worked in a professional environment
- Commission Only
- Demonstrated products to clients and showed value to them
- Educated customers on different types of products and their quality differences
- Followed up with customers who bought and/or didn’t buy to achieve monthly sales target
- Kept a close eye on customers’ merchandise to ensure proper delivery time and communicated with them if there was a delay
- Made sure inventory was accurate and would work closely with a manager to discontinue or mark down items
- Made sure to have excellent customer service
- Create proposals for clients who were buying a house full of furniture.
Sales
Ashley Furniture Homestore
06.2012 - 08.2015
- Commission only
- Helped customers selecting merchandise and writing orders
- Sold customers add-ons such as extended warranties and delivery
- Followed up with customers who bought and/or didn’t buy
- Kept a close eye on customers merchandise to ensure proper delivery time
- Worked with manager when help was needed to close the sale.
Sales
Bed Dazzzles
09.2011 - 06.2012
- Customer Service
- Clerical Work, and processing transactions
- Tracked inventory on the floor
- Worked with Quicken for payments and estimates
- Scheduled deliveries.
Education
Bachelors (B.S) Psychology -
University of Houston-Victoria
08.2024
Associate Degree of Science -
Victoria College
01.2018
Skills
- Bilingual - English and Spanish
- Computer Proficient with knowledge of Microsoft Office, Excel, Access, PowerPoint
- Able to work in a Team environment or Individually
- Experience answering phones in high volume
- Analyzing data
- Organization
Timeline
Inventory & Office Support
Kamin Furniture
01.2020 - Current
Sales
Kamin Furniture
08.2015 - Current
Sales
Ashley Furniture Homestore
06.2012 - 08.2015
Sales
Bed Dazzzles
09.2011 - 06.2012
Bachelors (B.S) Psychology -
University of Houston-Victoria
Associate Degree of Science -
Victoria College