Jessica Novoa
New Mortgage Loan Originator
Buckeye,AZ
Summary
Hardworking and passionate sales professional with strong organizational skills eager to secure entry-level Mortgage Loan Originator position. Newly licensed and ready to help team achieve company goals.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
2
2
Certifications
Work History
Licensed Insurance Producer
Freeway Insurance Services
Phoenix, AZ
08.2019 - Current
- Assist clients with new auto, motorcycle, boat & renters insurance policies, as well as upgrade existing policies
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Exceeded corporate quotas for monthly policy sales.
- Insurance broker with experience selling multiple carriers using Turbo Rater.
- Handled approximately 300 outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage.
- Perform administrative tasks, such as maintaining records, processing payments, handling policy renewals & cancellations
Chief Home Officer
Self
Buckeye, AZ
02.2013 - 01.2019
- Supervised children, prepared meals and handled chores.
- Performed accounting functions such as creating and balancing a budget, paying bills and identifying cost-saving opportunities.
- Volunteered as Secretary for children's school PTA
- Scheduling and transporting children to all medical, school and health-related appointments
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
Customer Service Associate
Chubb Group Of Insurance
Phoneix, AZ
10.2011 - 02.2013
- Application processing for commercial insurance underwriters
- Acted as liaison between producers and insurance companies
- Accurate input of customer data
- Ability to self motivate & work independently
- Compiled data and reviewed information for accuracy prior to input.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Evaluated source documents to locate needed information.
- Sent completed entries for evaluation and final approval.
Property & Casualty Licensed Agent
USAA
Phoenix, AZ
09.2010 - 09.2011
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Recommended type and amount of coverage based on analysis of customers' circumstances.
- Sold auto, home and other various insurance products to individuals.
- Explained advantages, features and disadvantages of various policies to promote sales.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Managed calls efficiently in a complex & fast-paced call center environment.
Cruise Sales Specialist
International Cruises & Excursions
Scottsdale, AZ
01.2006 - 09.2010
- Asked open-ended questions to better ascertain client needs and determine best travel offerings.
- Communicated benefits and information regarding travel insurance with clients and obtained best rates.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Organized memorable and exquisite travel itineraries and vacations for clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Education
Mortgage Loan Origination
Loan Officer School
Phoenix, AZ 09.2021 - 09.2021
General Studies
Maricopa Community Colleges - Paradise Valley Community College
Phoenix, AZ 08.2009 - 05.2010
GED -
California Department of Education
Blythe, CA 03.2003 - 03.2003
Skills
Account management
Certification
Personal Lines License
Accomplishments
May-August 2021 - Best of the Best Sales Award
Timeline
NMLS Approved-Inactive License
06-2022
Mortgage Loan Origination
Loan Officer School
09.2021 - 09.2021
Licensed Insurance Producer
Freeway Insurance Services
08.2019 - Current
Personal Lines License
01-2019
Chief Home Officer
Self
02.2013 - 01.2019
Customer Service Associate
Chubb Group Of Insurance
10.2011 - 02.2013
Property & Casualty Licensed Agent
USAA
09.2010 - 09.2011
General Studies
Maricopa Community Colleges - Paradise Valley Community College
08.2009 - 05.2010
Cruise Sales Specialist
International Cruises & Excursions
01.2006 - 09.2010
GED -
California Department of Education
03.2003 - 03.2003
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