Jessica Nunez Montoya
Naples,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Snack Bar Supervisor
Treviso Bay County Club
Naples , FL
2019.06 - Current
- Ensured compliance with health and safety regulations in the snack bar.
- Maintained inventory of food items, beverages, and supplies needed for operations.
- Supervised staff to ensure efficient service delivery.
- Coordinated with vendors to purchase ingredients, equipment, and other necessary supplies for operations.
- Created schedules for employees working at the snack bar.
- Performed closing duties such as counting money, cleaning counters, and restocking shelves.
- Oversaw daily operations of the snack bar including food preparation, customer service, ordering supplies.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Maintained safe food handling practices to prevent germ spread.
Server
Treviso Bay Country Club
Naples , FL
2018.10 - 2019.06
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Server/Busser
Club Pelican Bay
Naples , FL
2018.12 - 2019.05
- Made friendly conversation with customers to provide enjoyable bar experience.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Observed tables to tend to guest needs and identify customer service opportunities.
- Took initiative to help others whenever necessary.
- Conducted regular checks on customer satisfaction levels during meal service.
Hostess
Hideaway Beach Club
Naples , FL
2015.08 - 2018.12
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Demonstrated strong interpersonal skills when interacting with customers.
- Accurately recorded customer information into reservation system.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
Education
High School Diploma -
Naples High School
Naples, FL2016-06
Skills
- Sanitation Standards
- Scheduling Staff
- Customer Service
- Problem-solving abilities
- Multitasking
- Time Management
- Teamwork and Collaboration
Timeline
Snack Bar Supervisor
Treviso Bay County Club
2019.06 - Current
Server/Busser
Club Pelican Bay
2018.12 - 2019.05
Server
Treviso Bay Country Club
2018.10 - 2019.06
Hostess
Hideaway Beach Club
2015.08 - 2018.12
High School Diploma -
Naples High School
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