Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jessica Ochoa

Modesto,CA

Summary

Dynamic hospitality professional with experience at Bon Appetit At Google, excelling in relationship building and conflict resolution. Proven ability to enhance customer experiences through tailored service and adherence to health and safety standards. Recognized for crafting unique beverage offerings at Starbucks, driving repeat business and operational efficiency.

Overview

9
9
years of professional experience

Work History

Restaurant Hostess

Bon Appetit At Google
Mountain View, California
11.2018 - Current
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Adhered to all safety regulations set forth by the restaurant management team.
  • Assisted guests with menu inquiries to enhance their dining choices.

Barista

Starbucks
Newark, California
05.2016 - 01.2017
  • Collaborated with team members to streamline workflows during peak hours efficiently.
  • Memorized recipes for specialty coffee beverages and seasonal offerings to enhance service quality.
  • Monitored inventory levels, restocking supplies as needed to ensure operational efficiency.
  • Crafted complex, hand-made beverages tailored to individual customer preferences.

Education

High School Diploma -

Newark Memorial High School
Newark, CA
06-2018

Skills

  • Conflict resolution
  • Relationship building
  • Health and safety
  • Group and individual instruction

Languages

Spanish
Native/ Bilingual

Timeline

Restaurant Hostess

Bon Appetit At Google
11.2018 - Current

Barista

Starbucks
05.2016 - 01.2017

High School Diploma -

Newark Memorial High School

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