Jessica Ocotl
Madison,WI
Summary
With extensive customer service experience spanning various industries, I am well-equipped to engage with customers and patients in healthcare and restaurant settings. Passionate about assisting individuals in achieving their needs through dedicated support. Confident in my ability to provide exceptional service and foster positive relationships with those I interact with by leveraging my extensive background.
Overview
7
7
years of professional experience
Work History
Bilingual Medical Assistant
UW Health OB/GYN Clinic
01.2022 - Current
- Optimized patient care by utilizing EPIC efficiently.
- Ensured scheduling efficiency by rooming upwards of 20 patients promptly.
- Prepared and sanitized rooms tailored to patients' needs and procedures.
- Restocked exam rooms with necessary daily supplies.
- Documented vital signs including height, weight, and manual blood pressure.
- Coordinated scheduling of ultrasounds and blood tests for patient diagnosis.
- Completed diverse In-Basket tasks like follow-up calls, test results, and prescription processing per providers.
Hostess
Vintage Brewing Co
09.2021 - 01.2022
- Ensured smooth guest arrival by guiding them to appropriate seats.
- Handled inbound calls ensuring exceptional customer service.
- Helped decrease customer wait times by cleaning tables swiftly.
Medical Support
Reach Dane
02.2020 - 09.2020
- Helped facilitate feeding routines for child in class.
- Delivered targeted medical support tailored to meet the needs of an individual child, ensuring safety.
- Supported management of learning, behavior, and engagement for a group of 25 children between ages 4-5.
Hostess
Great Dane Pub
10.2019 - 07.2020
- Fostered warm and welcoming atmosphere for customers
- Allocated tables to guests with attention to rotation.
- Addressed complaints professionally to enhance customer satisfaction.
- Handled telephone inquiries for takeout orders.
Certified Nursing Assistant
Attic Angel Community
08.2018 - 08.2019
- Collaborated with residents across varying levels of independence in a long-term care setting.
- Delivered meals to residents following dietary guidelines.
- Facilitated residents in completing daily living tasks such as walking, bathing, and toileting.
- Facilitated residents' nighttime preparation.
- Accurately tracked and logged patients' vital statistics.
Education
1yr Technical Diploma - Medical Assistant Program
Madison Area Technical College
12.2021
Certified Nursing Assistant -
Madison College and Centro Hispano of Dane County's Program
Madison, WI01.2018
Skills
- Bilingual
- Excellent time management
- Proficient EPIC user
- Multitasker
- Team worker
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Bilingual Medical Assistant
UW Health OB/GYN Clinic
01.2022 - Current
Hostess
Vintage Brewing Co
09.2021 - 01.2022
Medical Support
Reach Dane
02.2020 - 09.2020
Hostess
Great Dane Pub
10.2019 - 07.2020
Certified Nursing Assistant
Attic Angel Community
08.2018 - 08.2019
1yr Technical Diploma - Medical Assistant Program
Madison Area Technical College
Certified Nursing Assistant -
Madison College and Centro Hispano of Dane County's Program
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