Jessica O'Drain
Summary
Professional administrator with proven ability to streamline operations and enhance productivity. Adept at coordinating teams, managing resources, and driving projects to successful completion. Strong focus on collaboration, problem-solving, and adapting to changing needs. Skilled in office management, strategic planning, and effective communication.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Billing Specialist
D.L Miner
Avalon, NJ, Full Time
02.2026 - Current
- Enabled accurate project tracking by maintaining up-to-date schedules, status reports, and budgets in project management software.
- Planned, monitored and analyzed project costs to meet financial goals.
- Enhanced team collaboration through regular meetings, clear communication, and share goal setting .
- Assisted in the change order process by reviewing requests for changes to specifications or budgetary allowances before submitting them for approval.
- Negotiated with vendors for better terms, contributing to budget optimization.
- Coordinated with internal departments to resolve billing inquiries and enhance customer satisfaction.
- Processed and reviewed billing statements to ensure accuracy and compliance with company policies.
- Managed invoicing procedures, reducing discrepancies through meticulous attention to detail.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
Lead Health Information Specialist/Medical Biller
Datavant
Atlantic City, NJ
10.2023 - 01.2026
- Enabled accurate project tracking by maintaining up-to-date schedules, status reports, and budgets in project management software.
- Planned, monitored and analyzed project costs to meet financial goals.
- Enhanced team collaboration through regular meetings, clear communication, and shared goalsetting.
- Assisted in the change order process by reviewing requests for changes to specifications or budgetary allowances before submitting them for approval.
- Negotiated with vendors for better terms, contributing to budget optimization.
- Coordinated with internal departments to resolve billing inquiries and enhance customer satisfaction.
- Processed and reviewed billing statements to ensure accuracy and compliance with company policies.
- Managed invoicing procedures, reducing discrepancies through meticulous attention to detail.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
Medical Records Clerk
The Heart House
Elmer, NJ,Per Diem
05.2024 - 05.2025
- Improved office productivity with routine maintenance of medical records and filing systems.
- Reduced errors in documentation by meticulously reviewing medical records and verifying patient information.
- Addressed inquiries from patients regarding their personal medical records with professionalism and tact.
- Maintained patient confidentiality, adhering to HIPAA regulations while handling sensitive medical records and documents.
- Maintained and obtained medical records.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Scanned hard copy medical records and correspondence to convert into electronic files.
- Improved HEDIS metrics by efficiently reviewing medical records and identifying gaps in care.
- Streamlined communication between departments by creating clear protocols for requesting and sharing medical records.
Claims Assistant
NJM
Hammonton, US
01.2021 - 10.2023
- Collaborated with adjusters to gather necessary information and expedite claim resolutions effectively.
- Assisted in maintaining accurate records within claims management systems, enhancing data integrity and retrieval efficiency.
- Provided administrative support in evaluating claim files, facilitating efficient decision-making processes.
- Checked documentation for accuracy and validity on updated systems.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
CNA
The Veterans Home
Vineland, US
04.2020 - 01.2021
- Developed and implemented patient-centered care plans that included short- and long-term objectives for care and treatment.
- Kept detailed records of patient care and treatment plans to ensure continuity of care.
- Trained and supervised junior care staff to support the delivery of safe and effective nursing care.
- Provided emotional and practical support to patients, resulting in a X% reduction in feelings of isolation.
- Educated patients on the importance of following prescribed treatments, resulting in improved adherence by X%.
- Developed a positive working relationship with other healthcare professionals, resulting in improved collaboration.
CNA/CHHA
HomeCare
South Jersey, Per Diem
01.2020 - Current
- Monitored vital signs, documenting changes for medical team review.
- Implemented infection control protocols to enhance patient safety standards.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
CNA
Virtua Health
Berlin, US
08.2019 - 03.2020
- Reported changes in patient condition to nursing staff in a timely manner.
- Supported nursing staff in providing medical treatments, including wound care and administering injections.
- Supported nursing staff in the assessment and monitoring of patient conditions.
- Responded to medical emergencies quickly and efficiently.
- Assisted with the coordination of care between physicians, nurses, and other members of the healthcare team.
CNA
Jefferson
Sewell, US
10.2017 - 10.2019
- Kept detailed records of patient care and treatment plans to ensure continuity of care.
- Collaborated with multidisciplinary healthcare teams to ensure quality and timely patient care.
- Assisted in medical procedures, including taking vital signs and administering medications.
- Assisted patients with activities of daily living such as feeding, dressing, and ambulation.
- Assisted in the preparation of patient rooms and equipment for medical procedures.
- Demonstrated knowledge of standard precautions and infection control procedures.
Housekeeping Aide
Manorcare
Sewell, US
06.2017 - 10.2017
- Maintained a safe and clean living environment for clients, including performing light housekeeping tasks.
- Developed and implemented effective Housekeeping procedures.
- Trained new housekeeping staff on proper cleaning techniques and safety protocols.
- Replaced linens and towels in rooms, ensuring that all rooms were stocked with the necessary amenities.
- Maintained good safety practices, such as using caution signs and warning guests about wet floors.
- Maintained a clean and organized work environment, resulting in improved efficiency and productivity.
Crew Member
Mcdonalds
Malaga, US
11.2016 - 06.2017
- Demonstrated excellent communication skills when dealing with customers and staff.
- Maintained a clean and organized work area to ensure a safe and pleasant environment for customers and staff.
- Followed cash handling procedures to ensure accuracy and reduce losses.
- Consistently followed safety protocols and procedures to ensure the safety of both customers and staff.
- Assisted with the training and development of new employees, resulting in improved team morale and productivity.
Education
Bachelors - Health Information Management
Southern New Hampshire University
11 2024
Associates - Applied Science in Health Sciences
Rowan College At SJ
12 2021
High School Diploma - undefined
Delsea Regional HS
6 2017
Skills
- Document scanning
- Health information exchange
- EHR software navigation
- HIPAA compliance and regulations
- Release of information requests
- Training and mentoring
- Medical terminology
- Trained in EPIC,Gemms,On-Base, and Iron Mountain
- Strong attention to detail
- Medical records indexing
- Invoice and billing submissions
- Adaptability and flexibility
- Task prioritization
- Collaborative teamwork
- HIPAA regulations
- Quality control monitoring
- Regulatory compliance
- Healthcare informatics
- ICD-10-cM coding
- Payment posting
- Insurance verification
- Patient account management
- Revenue cycle management
- Medical billing
- Insurance coding (ICD-9 and CPT)
Certification
- RHIA 2026
- ROI Micro-credential 2025
- HDL Micro-credential 2025
- PIM Micro-credential 2025
- CDL Micro-credential 2025
- RAC Micro-credential 2025
- Foundations of Health Information Micro-credential 2025
- CAHIMS- PENDING
- CNA 2018- current
- Notary Public 2021- current
- Insurance Producer- 2023- current
Timeline
Billing Specialist
D.L Miner
02.2026 - Current
Medical Records Clerk
The Heart House
05.2024 - 05.2025
Lead Health Information Specialist/Medical Biller
Datavant
10.2023 - 01.2026
Claims Assistant
NJM
01.2021 - 10.2023
CNA
The Veterans Home
04.2020 - 01.2021
CNA/CHHA
HomeCare
01.2020 - Current
CNA
Virtua Health
08.2019 - 03.2020
CNA
Jefferson
10.2017 - 10.2019
Housekeeping Aide
Manorcare
06.2017 - 10.2017
Crew Member
Mcdonalds
11.2016 - 06.2017
Associates - Applied Science in Health Sciences
Rowan College At SJ
High School Diploma - undefined
Delsea Regional HS
Bachelors - Health Information Management
Southern New Hampshire University