Jessica Ohrnstein
Fairfax,IA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
8
8
years of professional experience
Work History
Health Plan Specialist
Medica
11.2021 - 12.2022
- Provided exceptional customer service by promptly responding to member inquiries via phone or email
- Participated in ongoing training programs to stay current on industry trends, regulations, and best practices for optimal job performance.
- Educated members on available benefits and resources, empowering them to make informed health decisions.
- Enhanced member satisfaction by effectively addressing and resolving health plan inquiries and concerns.
- Maintained up-to-date knowledge of government programs such as Medicare and Medicaid, enabling accurate guidance for eligible members seeking enrollment assistance.
Style Consultant
Target
05.2019 - 10.2021
- Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
- Brainstormed and implemented new floor designs, merchandise displays and sales advertisements.
- Increased customer satisfaction by providing personalized style consultations and recommendations.
- Collaborated with fellow consultants to ensure seamless communication, resulting in improved team performance and customer satisfaction.
- Maintained inventory by assisting co-workers with stocking shelves, pricing items and placing products on display.
- Handled high-pressure situations with tact and professionalism, effectively addressing customer concerns to maintain positive relationships.
Caregiver
HomeChoice Healthcare
05.2015 - 08.2018
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Education
Bachelor of Science - Psychology
Iowa State University
Ames, IA05.2019
Skills
- Dependable and Responsible
- Multitasking and Organization
- Patient Care
- Emotional Support
- Problem-solving abilities
- Customer Service
- Conflict Resolution
- Complaint Handling
Timeline
Health Plan Specialist
Medica
11.2021 - 12.2022
Style Consultant
Target
05.2019 - 10.2021
Caregiver
HomeChoice Healthcare
05.2015 - 08.2018
Bachelor of Science - Psychology
Iowa State University