Rachel Ripp
Waunakee
Summary
- I have been in some form of Customer Service my whole adult life and truly love helping other people. I love digging into problems and seeing the results of teamwork.
- Strong interpersonal skills, working knowledge of a blue-collar industry, and a proven track record of being dependable and proactive in meeting objectives
- Expert troubleshooter with highly developed analytical, problem-solving and troubleshooting skills and the proven ability to manage multiple competing priorities
Driven Healt Pla Specialist with expertise in promoting insurance options, determining clients' needs and detecting potential clients. In-depth knowledge of claims processing, database management and correspondence. Outstanding analytical, interpersonal and organizational skills. Dedicated to expediently resolving insurance issues and exceeding client expectations.
Overview
19
19
years of professional experience
Work History
Health Plan Specialist
Dean Health Plan by Medica
Madison, Wisconsin
10.2016 - Current
- Provided exceptional customer service by promptly responding to member inquiries via phone, email, or in-person consultations.
- Participated in ongoing training programs to stay current on industry trends, regulations, and best practices for optimal job performance.
- Streamlined communication between healthcare providers and members for improved care coordination.
- Enhanced member satisfaction by effectively addressing and resolving health plan inquiries and concerns.
- Educated members on available benefits and resources, empowering them to make informed health decisions.
Service Support Specialist
HSA Home Warranty
Cross Plains, Wisconsin
08.2007 - 10.2016
- I worked Sunday thru Thursday as we were open 24 hours a day, 7 days a week. On Sundays, I was in charge for 9 years. I was promoted to a Lead in 2012 from much prompting from upper management. I took escalation calls, call ins from staff, did correspondence, call emails, approved high dollar claims, and negotiated pricing with technicians.
- We were bought out by our competition, but the first eight years were enjoyable.
Education
General Studies -
Sun Prairie High school
Sun Prairie, Wisconsin05-1987
Skills
- Good listening skills
- Great small talk
- Empathy
- One call resolution
- Customer service
- Communication skills
- Documentation review
- Computer literacy
- HIPAA compliance
Languages
English
Timeline
Health Plan Specialist
Dean Health Plan by Medica
10.2016 - Current
Service Support Specialist
HSA Home Warranty
08.2007 - 10.2016
General Studies -
Sun Prairie High school