CHINAEMEREM OKOROAFOR
Lawrenceville
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Kroger
10.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and customer retention.
- Responded to customer requests for products, services.
- Processed cash, check, and credit card transactions.
92G Food Service Specialist
Army National Guard
01.2022 - Current
- Trained new recruits in essential soldiering skills, fostering a strong foundation for their military careers.
- Operated as a culinary coach and leader.
- Streamlined food preparation processes by implementing efficient time-management techniques.
- Ensured compliance with health codes and regulations by performing inspections.
Cashier/Customer Service Representative
Chipotle Mexican Grill
09.2021 - 05.2023
- Prepared food while ensuring quality and excellence.
- Actively listened to customers, handled concerns quickly, and escalated as needed.
- Processed transactions both online and in-person.
- Promptly attended to customer needs.
Education
High School Diploma -
Central Gwinnett High School
05.2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Team collaboration
- Microsoft Office 365
Timeline
Customer Service Representative
Kroger
10.2023 - Current
92G Food Service Specialist
Army National Guard
01.2022 - Current
Cashier/Customer Service Representative
Chipotle Mexican Grill
09.2021 - 05.2023
High School Diploma -
Central Gwinnett High School
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