Jessica Oliver
Oakdale,CT
Summary
Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills.
Overview
6
6
years of professional experience
Work History
Deposit Operations Representative I
Essex Savings Bank
04.2022 - Current
- Reviewed new accounts for accuracy
- Reconciled monthly general ledgers
- Assisted customers with account questions
- Processed incoming and outgoing wires
- Scanned daily work
- Reviewed daily reports for accuracy and errors
Customer Service Specialist
Jewett City Savings Bank
11.2021 - 04.2022
- Opened, closed and updated accounts for customers.
- Provided advice on different bank products and financial options.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Represented bank at community events to establish strong ties and promote business.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
Head Teller
Scient Federal Credit Union
03.2021 - 10.2021
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Supported, trained and encouraged 3 employees to actively cross-sell financial institution service and product offerings.
- Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
Member Service Representative Supervisor
Westerly Community Credit Union
07.2020 - 03.2021
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Supported, trained and encouraged 3 employees to actively cross-sell financial institution service and product offerings.
- Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
Member Service Representative
Charter Oak Federal Credit Union
12.2018 - 07.2020
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
- Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers.
- Achieved consistent recognition as top sales performer.
- Executed wire transfers, stop payments and account transfers.
Flex Banker
Washington Trust Company
02.2024 - Current
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
Education
Bachelor of Arts - History
Rhode Island College
Providence RI05.2018
Skills
- Verbal and Written Communication
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Upselling Products and Services
Timeline
Flex Banker
Washington Trust Company
02.2024 - Current
Deposit Operations Representative I
Essex Savings Bank
04.2022 - Current
Customer Service Specialist
Jewett City Savings Bank
11.2021 - 04.2022
Head Teller
Scient Federal Credit Union
03.2021 - 10.2021
Member Service Representative Supervisor
Westerly Community Credit Union
07.2020 - 03.2021
Member Service Representative
Charter Oak Federal Credit Union
12.2018 - 07.2020
Bachelor of Arts - History
Rhode Island College
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