Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Oliver

Virginia Beach,VA

Summary

Energetic Group Fitness Instructor adept in assessing individual fitness needs while providing instruction in a group atmosphere. Strong knowledge of anatomy, fitness technique and muscle recovery to prevent injury and promote success.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Group Fitness Instructor

YMCA
02.2022 - Current
  • Assisted clients in setting realistic fitness goals, providing guidance and support throughout their progress journey.
  • Developed creative and fun fitness classes to keep participants engaged and motivated.
  • Enhanced client satisfaction through the customization of workout plans based on individual needs and goals.
  • Developed and implemented fitness assessment system to evaluate progress of participants.
  • Managed group fitness classes of up to 20-30 members.
  • Received consistently positive feedback from participants regarding class structure, content, and delivery style.

Admin Assistant

Tecnico Corp
10.2019 - 10.2024
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Assistant General Manager

Papa John's Pizza
12.2017 - 10.2019
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Maintained a clean and inviting atmosphere within the restaurant by implementing strict cleanliness standards for both staff members and the dining area itself.

Shift Manager

Five Guys
03.2015 - 12.2017
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Managed staff hiring, training and supervision.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Excelled in every store position and regularly backed up front-line staff.

Shift Leader

McDonald's
11.2010 - 03.2015
  • Trained new employees and delegated daily tasks and responsibilities.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

Education

High School Diploma -

Kempsville High School
Virginia Beach, VA
06-2010

Skills

  • Class coordination
  • Group Instruction
  • Anatomy knowledge
  • Equipment Setup
  • Nutrition advice
  • Injury Prevention
  • Corrective Feedback

Certification

  • Certified Personal Trainer (CPT) - National Academy of Sports Medicine (NASM) - FEB 2024
  • First Aid, CPR, AED Instructor's Certificate – American Red Cross - Fev 2024
  • Level 2 Mixxedfit Instructor Mixxedfit Nov 2021

Timeline

Group Fitness Instructor

YMCA
02.2022 - Current

Admin Assistant

Tecnico Corp
10.2019 - 10.2024

Assistant General Manager

Papa John's Pizza
12.2017 - 10.2019

Shift Manager

Five Guys
03.2015 - 12.2017

Shift Leader

McDonald's
11.2010 - 03.2015
  • Certified Personal Trainer (CPT) - National Academy of Sports Medicine (NASM) - FEB 2024
  • First Aid, CPR, AED Instructor's Certificate – American Red Cross - Fev 2024
  • Level 2 Mixxedfit Instructor Mixxedfit Nov 2021

High School Diploma -

Kempsville High School
Jessica Oliver