Jessica Oliver
Virginia Beach,VA
Summary
Energetic Group Fitness Instructor adept in assessing individual fitness needs while providing instruction in a group atmosphere. Strong knowledge of anatomy, fitness technique and muscle recovery to prevent injury and promote success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Group Fitness Instructor
YMCA
02.2022 - Current
- Assisted clients in setting realistic fitness goals, providing guidance and support throughout their progress journey.
- Developed creative and fun fitness classes to keep participants engaged and motivated.
- Enhanced client satisfaction through the customization of workout plans based on individual needs and goals.
- Developed and implemented fitness assessment system to evaluate progress of participants.
- Managed group fitness classes of up to 20-30 members.
- Received consistently positive feedback from participants regarding class structure, content, and delivery style.
Admin Assistant
Tecnico Corp
10.2019 - 10.2024
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Assistant General Manager
Papa John's Pizza
12.2017 - 10.2019
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Maintained a clean and inviting atmosphere within the restaurant by implementing strict cleanliness standards for both staff members and the dining area itself.
Shift Manager
Five Guys
03.2015 - 12.2017
- Kept employees operating productively and working on task to meet business and customer needs.
- Promoted a positive work environment through open communication and constructive feedback.
- Managed staff hiring, training and supervision.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
Shift Leader
McDonald's
11.2010 - 03.2015
- Trained new employees and delegated daily tasks and responsibilities.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Evaluated customer needs and feedback to drive product and service improvements.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Education
High School Diploma -
Kempsville High School
Virginia Beach, VA06-2010
Skills
- Class coordination
- Group Instruction
- Anatomy knowledge
- Equipment Setup
- Nutrition advice
- Injury Prevention
- Corrective Feedback
Certification
- Certified Personal Trainer (CPT) - National Academy of Sports Medicine (NASM) - FEB 2024
- First Aid, CPR, AED Instructor's Certificate – American Red Cross - Fev 2024
- Level 2 Mixxedfit Instructor Mixxedfit Nov 2021
Timeline
Group Fitness Instructor
YMCA
02.2022 - Current
Admin Assistant
Tecnico Corp
10.2019 - 10.2024
Assistant General Manager
Papa John's Pizza
12.2017 - 10.2019
Shift Manager
Five Guys
03.2015 - 12.2017
Shift Leader
McDonald's
11.2010 - 03.2015
- Certified Personal Trainer (CPT) - National Academy of Sports Medicine (NASM) - FEB 2024
- First Aid, CPR, AED Instructor's Certificate – American Red Cross - Fev 2024
- Level 2 Mixxedfit Instructor Mixxedfit Nov 2021
High School Diploma -
Kempsville High School
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