Jessica Oliver
Richmond,US
Summary
Dedicated professional with 16 years of experience in public safety, demonstrating a strong work ethic and effective communication skills. Proven ability to adapt quickly to new challenges and contribute to team success. Committed to supporting organizational goals through proactive engagement and collaboration.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Communications Center Supervisor
University of Richmond Police Department
Richmond, VA
07.2022 - Current
- Manage tech systems for seamless communication and data access.
- Develop and implement standardized procedures for center operations.
- Supervised a team of six communications officers, enhancing teamwork and performance through targeted feedback and training initiatives.
- Conducted quality assurance of communication services and data entry, ensuring accuracy and compliance with established protocols.
- Maintained a comprehensive schedule for 24/7 coverage, effectively balancing staffing needs and peak call volumes to optimize service delivery.
- Oversaw department technology and training, empowering officers to utilize advanced systems for enhanced information retrieval and operational effectiveness.
- Supervised a dedicated team of communications officers, providing mentorship and feedback that strengthened performance and morale.
Assistant Manager
Victory Theaters & Events Center
Chesterfield, VA
11.2018 - 07.2022
- Managed daily theater operations in the manager's absence, ensuring seamless service and safety.
- Led team of 5-7, enhancing efficiency and team cohesion through effective supervision.
- Resolved customer and employee issues, maintaining policy adherence and operational harmony.
- Trained new staff, improving the onboarding process and employee readiness.
- Supported event setups, contributing to successful audio-visual and logistical arrangements.
- Analyzed customer feedback to identify service gaps, implemented changes that led to noticeable improvements in patron experience.
Communications Officer
University of Richmond Police Department
Richmond, VA
01.2012 - 07.2022
- Monitored campus systems, enhancing safety protocols and response efficiency.
- Trained new officers, fostering a skilled and prepared team.
- Managed social media, increasing community engagement and awareness.
- Managed departmental spreadsheets and processed work orders efficiently, contributing to streamlined operations and timely service delivery.
- Executed accurate data entry for warrants and summons, ensuring compliance with legal standards and maintaining operational integrity.
- Provided exceptional customer service by responding to emergency and non-emergency calls, ensuring community trust and timely assistance.
Police Officer
University of Richmond Police Department
Richmond, VA
07.2011 - 01.2012
- Responded to emergency calls, ensuring campus safety and community trust.
- Protected campus through strategic patrols, reducing incidents significantly.
- Adhered to policies, fostering a secure environment for students and staff.
- Demonstrated strong interpersonal skills while engaging with students, fostering a supportive and approachable police presence.
- Documented incidents accurately and maintained detailed reports to ensure compliance with departmental policies and enhance accountability.
Deputy Sheriff (Jail Intake Officer)
Chesterfield County Sheriff’s Office
S. Chesterfield, VA
01.2009 - 07.2011
- Processed inmate records, ensuring data accuracy and compliance with regulations.
- Monitored security systems, enhancing facility safety through vigilant checks.
- Provided courtroom security, maintaining order and supporting legal processes.
- Executed transport duties, ensuring safe patient transfers to medical facilities.
- Facilitated inmate processing in the Jail Management system, ensuring accurate data entry and enhancing operational efficiency.
- Executed thorough security checks and monitored CCTV, significantly reducing incidents and ensuring a safe environment.
- Coordinated the transport of patients under TDOs to medical facilities, ensuring compliance with legal requirements and patient safety.
Education
Master of Science - Forensic Psychology
Liberty University
Richmond, VA08.2027
Bachelor of Arts - Liberal Arts
University of Richmond
Richmond, VA08.2023
Skills
- Leadership and team management
- Crisis management and intervention
- Quality assurance and process improvement
- Security systems and background checks
- Computer-aided dispatch and record management
- Social media management and engagement
- Microsoft Office proficiency
- Payroll administration and employee development
- Task delegation and staff management
- Training and mentoring strategies
- Customer service excellence and relationship building
- Mental health first aid and support
Websites
Certification
- Command Leadership Institute, 03/24, FBI-LEEDA
- Supervisor Leadership Institute, 10/23, FBI-LEEDA
- Entrepreneurship Professional Certificate, 07/21, University of Richmond (Ed2go)
- Graphic Design with Photoshop Professional Certificate, 06/18, University of Richmond (Ed2go)
- Basic Dispatch School Certificate, 11/12, Chesterfield County Police Training Academy
- VA-DCJS Law Enforcement Certificate, VA-DCJS Basic Jailor Certificate, 01/09 - 12/12, Chesterfield County Sheriff's Office Training Academy
Accomplishments
- URPD Chief's Commendation Citation, 03/24, URDPS Spotlight Award, 05/22, University of Richmond Chapter of The National Society of Leadership & Success, 01/19, URDPS Spotlight Award, 09/18, URPDS Spotlight Award, 02/18, Chesterfield County Sheriff's Office: Deputy of the Quarter, 06/11
Volunteer Work
- URPD Participant: National Night Out with Speaking Spirit Ministries, 2015-2025, URPD Participant: Henrico F.O.P. Cops and Kids Event, 2022-2024, Team UR Participant: Markel Corporate Run, 2018 - Present, UR Float Participant: Dominion Energy Christmas Parade, 2016 & 2017
References
References available upon request.
Timeline
Communications Center Supervisor
University of Richmond Police Department
07.2022 - Current
Assistant Manager
Victory Theaters & Events Center
11.2018 - 07.2022
Communications Officer
University of Richmond Police Department
01.2012 - 07.2022
Police Officer
University of Richmond Police Department
07.2011 - 01.2012
Deputy Sheriff (Jail Intake Officer)
Chesterfield County Sheriff’s Office
01.2009 - 07.2011
Master of Science - Forensic Psychology
Liberty University
Bachelor of Arts - Liberal Arts
University of Richmond
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