Liset Estrada

• Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
• Checked facility, employee work and service levels to maintain compliance with company and industry standards.
• Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
• Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
• Trained and guided team members to maintain high productivity and performance metrics.

* customer service

• Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.
• Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
• Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
• Ensured compliance with all relevant regulations, maintaining a safe and secure environment for staff members and clients alike.
• Maintained accurate records of all transactions at the center, ensuring transparency in financial reporting for internal stakeholders.
• Reported issues to higher management with great detail.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.