Rita A Voss
European Wax Center
Omaha,Nebraska
Experienced center and retail manager with a diverse background in operations management, team leadership, sales, customer service, wellness services, and business development. Skilled in staff recruitment and training, budgeting, performance management, customer relationship management, and process improvement. Proven ability to coordinate daily operations, develop effective procedures, resolve customer concerns, and implement strategies that support business growth and operational efficiency.
1
Certificate
24
Years of experience
Work History
CENTER MANAGER
1 Year
European Wax Center | 10.2025 - Current
- Financial & Business Development. Managing the center’s budget, overseeing payroll, reconciling expenses, and tracking revenue. Monitoring Key Performance Indicators (KPIs) to optimize profitability and efficiency. Developing and implementing strategies to increase enrollment, sales, or service usage.
- Led recruitment and hiring processes for team members. Recruiting, hiring, training, and scheduling. Conducting performance evaluations and handling disciplinary actions. Fostering a positive, collaborative work environment and mentoring team members.
- Managed financial operations to ensure budget compliance. Managing the center’s budget, overseeing payroll, reconciling expenses, and tracking revenue. Monitoring Key Performance Indicators (KPIs) to optimize profitability and efficiency. Developing and implementing strategies to increase enrollment, sales, or service usage.
- Ensuring high levels of customer satisfaction and resolving escalated complaints. Coordinating with other departments, regional home offices, or host institutions to provide seamless service.
MEMBER CONCIERGE
3 Months
Hammer And Nails men’s Salon - Omaha, NE | 07.2025 - 10.2025
- Open and establish center.
- Greet and check in clients, provide tours, and answer phone inquiries to enhance client experience.
- Manage programs and monitor client accounts to ensure satisfaction and engagement.
- Acted as liaison between clients and stylists to ensure effective communication.
- Schedule and monitor client appointments
WELLNESS MANAGER
1 Year 7 Months
Losing It Wellness Center - Omaha, NE | 10.2023 - 05.2025
- Ran center operations to ensure efficiency and effectiveness.
- Created detailed policies to streamline operations
- Managed programs and monitored client accounts to enhance service delivery.
- Collaborated with local businesses to enhance service offerings
- Developed curriculum according to specifications
CENTER DIRECTOR/ SALES
1 Year 7 Months
Jenny Craig / Metabolic Center - Omaha, NE | 02.2022 - 09.2023
- Oversaw center operations to ensure efficiency and effectiveness.
- Manage programs and monitor all client accounts
- Establish policies and procedures
- Recruit and train new staff
- Collaborated with center facilities team members to enhance operational efficiency.
- Created curriculum based on specifications
BEAUTY CONSULTANT / SALES
8 Years 3 Months
CLARINS / ORIGINS / WALGREENS - Omaha, NE | 10.2013 - 01.2022
- Demonstrated products and services to effectively persuade customers, resulting in increased sales conversions.
- Provided product samples, coupons, and informational materials to incentivize purchases and enhance customer engagement.
- Record and report demonstration-related information, such as the number of questions asked by the audience or the number of coupons distributed. Hitting sales goals, recording and reporting.
- Recorded and reported demonstration metrics, such as audience inquiries and coupon distribution, to track sales goal achievements.
- Acquired certifications in skincare to enhance product knowledge and credibility.
- Earned base pay and commissions through successful sales strategies and customer engagement.
IN HOME CARE GIVER
3 Years 1 Month
Comfort Keepers / Self Contracted / Parsons House - Omaha, NE | 04.2016 - 05.2019
- Evaluated patients' medical needs during regular health checks. Checking on your senior loved one’s health is an important caregiver responsibility. ...
- Prepare a care plan. ...
- Assist with basic needs. ...
- Provide companionship. ...
- Help with housekeeping. ...
- Monitor medications. ...
- Assess your care plan regularly. ...
- Prepare meals.
EVENT COORDINATOR
2 Years 4 Months
THE HIGH SCHOOL SENIOR CLASS EXPO - Ralston | 02.2011 - 06.2013
- Consulted with customers to define objectives and requirements for meetings, conferences, and conventions, ensuring alignment with their vision.
- Monitored event activities to ensure compliance with regulations, participant satisfaction, and prompt resolution of any issues.
- Coordinated event details with site staff to ensure seamless execution and adherence to customer specifications.
- Monitor event activities to ensure compliance with applicable regulations and laws, satisfaction of participants, and resolution of any problems that arise.
- Review event bills for accuracy, and approve payment.
- Coordinated event logistics at arena venue.
COLLECTIONS
8 Months
THE LOAN SERVICE CENTER - Wyoming, MN | 09.2007 - 05.2008
- Received payments and posted amounts to customer accounts to maintain accurate financial records.
- Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
- Locate and monitor overdue accounts, using computers and a variety of automated systems.
- Located and notified customers of delinquent accounts through mail, telephone, and personal visits to facilitate timely payments.
- Conferred with customers by telephone and in person to identify reasons for overdue payments and clarify terms of sales, service, or credit contracts.
QUALITY ASSURANCE ASSOCIATE
1 Year 8 Months
LOWRY LABELING SYSTEMS - White Bea, MN | 03.2006 - 11.2007
- Perform visual inspections of finished products.
- Participated in internal assessments and audits.
- Identified and troubleshot equipment problems to maintain operational integrity.
- Investigate or report questionable test results.
- Wrote and revised standard quality control operating procedures to ensure compliance and consistency.
- Identify and troubleshoot equipment problems.
- Ensure that lab cleanliness and safety standards are maintained.
- Supply quality control data necessary for regulatory submissions.
- Write or revise standard quality control operating procedures.
- Investigated and reported questionable test results to uphold quality assurance standards.
- Interpret test results, compare them to established specifications and control limits, and make recommendations on the appropriateness of data for release.
GRAPHIC ARTIST
1 Year 11 Months
LOWRY LABELING SYSTEMS - White Bear, MN | 10.2005 - 09.2007
- Directed and coordinated fabrication of models and samples, drafting working drawings and specification sheets from sketches to ensure alignment with project requirements.
- Modified and refined designs using working models to meet customer specifications and adapt to production limitations and evolving design trends.
- Developed print-ready artwork for labeling systems using Adobe Illustrator and production specifications.
- Prepared and revised customer proofs, ensuring accuracy before final press release.
- Interpreted dielines, barcode requirements, and packaging details for compliant label layouts.
OPTICIAN
10 Months
AMERICAS BEST CONTACTS AND EYEGLASSES - Roseville, MN | 01.2006 - 11.2006
- Adjust lenses and frames to correct alignment.
- Mount, secure, and align finished lenses in frames or optical assemblies, using precision hand tools.
- Assemble eyeglass frames and attach shields, nose pads, and temple pieces, using pliers, screwdrivers, and drills.
- Inspect lens blanks to detect flaws, verify smoothness of surface, and ensure thickness of coating on lenses.
- Clean finished lenses and eyeglasses, using cloths and solvents.
- Examine prescriptions, work orders, or broken or used eyeglasses to determine specifications for lenses, contact lenses, or other optical elements.
- Repair broken parts, using precision hand tools and soldering irons.
- Inspect, weigh, and measure mounted or unmounted lenses after completion to verify alignment and conformance to specifications, using precision instruments.
STORE MANAGER / SIGN DESIGNER
1 Year 7 Months
SIGNS BY TOMORROW - Omaha, NE | 11.2002 - 06.2004
- Prepare sketches of ideas, detailed drawings, illustrations, artwork, or blueprints, using drafting instruments, paints and brushes, or computer-aided design equipment.
- Direct and coordinate the fabrication of models or samples and the drafting of working drawings and specification sheets from sketches.
- Modify and refine designs, using working models, to conform with customer specifications, production limitations, or changes in design trends.
- Coordinate the look and function of product lines.
- Confer with engineering, marketing, production, or sales departments, or with customers, to establish and evaluate design concepts for manufactured products.
- Present designs and reports to customers or design committees for approval, and discuss need for modification.
- Evaluate feasibility of design ideas, based on factors such as appearance, safety, function, serviceability, budget, production costs/methods, and market characteristics.
- Research production specifications, costs, production materials and manufacturing methods, and provide cost estimates and itemized production requirements.
- Design graphic material for use as ornamentation, illustration, or advertising on manufactured materials and packaging or containers.
- Develop manufacturing procedures and monitor the manufacture of their designs in a factory to improve operations and product quality.
- Supervise assistants' work throughout the design process.
- Fabricate models or samples in paper, wood, glass, fabric, plastic, metal, or other materials, using hand or power tools.
- Investigate product characteristics such as the product's safety and handling qualities, its market appeal, how efficiently it can be produced, and ways of distributing, using and maintaining it.
- Develop industrial standards and regulatory guidelines.
- Participate in new product planning or market research, including studying the potential need for new products.
Education
Associate of Science - Visual Communications
ITT TECH - Omaha
01-2013
Certification - Cosmetology
CAPITOL SCHOOL OF HAIR - Omaha
01-2005
Associate of Arts - Fine Arts
CENTRAL COMMUNITY COLLEGE - Omaha
01-1988
Skills
Cosmetology
Operations management
Staff leadership
Interdepartmental collaboration
Facility management
Team supervision
Staffing
Data analysis
Certification
- CERTIFICATION – COSMETOLOGY
- 2005
Timeline
CENTER MANAGER
European Wax Center
10.2025 - CurrentRead more
MEMBER CONCIERGE
Hammer And Nails men’s Salon
07.2025 - 10.2025Read more
WELLNESS MANAGER
Losing It Wellness Center
10.2023 - 05.2025Read more
CENTER DIRECTOR/ SALES
Jenny Craig / Metabolic Center
02.2022 - 09.2023Read more
IN HOME CARE GIVER
Comfort Keepers / Self Contracted / Parsons House
04.2016 - 05.2019Read more
BEAUTY CONSULTANT / SALES
CLARINS / ORIGINS / WALGREENS
10.2013 - 01.2022Read more
EVENT COORDINATOR
THE HIGH SCHOOL SENIOR CLASS EXPO
02.2011 - 06.2013Read more
COLLECTIONS
THE LOAN SERVICE CENTER
09.2007 - 05.2008Read more
QUALITY ASSURANCE ASSOCIATE
LOWRY LABELING SYSTEMS
03.2006 - 11.2007Read more
OPTICIAN
AMERICAS BEST CONTACTS AND EYEGLASSES
01.2006 - 11.2006Read more
GRAPHIC ARTIST
LOWRY LABELING SYSTEMS
10.2005 - 09.2007Read more
STORE MANAGER / SIGN DESIGNER
SIGNS BY TOMORROW
11.2002 - 06.2004Read more
CAPITOL SCHOOL OF HAIR - Certification, Cosmetology
Read more
CENTRAL COMMUNITY COLLEGE - Associate of Arts, Fine Arts
Read more
ITT TECH - Associate of Science, Visual Communications
Read more