Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Oneal

Jacksonville,FL

Summary

Dynamic Assistant Store Manager at Family Dollar with a proven track record in enhancing customer satisfaction and driving sales through effective staff training and inventory management. Skilled in problem-solving and customer engagement, I foster a positive work culture while implementing strategies that significantly improve store operations and customer experiences.

Overview

2
2
years of professional experience

Work History

Assistant Store Manager

Family Dollar
03.2023 - Current
  • Assisted in daily operations, ensuring smooth store functionality and customer satisfaction.
  • Supervised team members, providing training and support to enhance performance and service quality.
  • Managed inventory levels, optimizing stock availability through effective ordering practices.
  • Implemented visual merchandising strategies, improving product presentation and driving sales engagement.
  • Resolved customer inquiries and complaints promptly, fostering a positive shopping experience and loyalty.
  • Supported marketing initiatives by organizing promotional events and in-store displays to attract customers effectively.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Education

Early Childhood Care And Education

Florida State College
Jacksonville, FL

GED -

Vista High School
Oceanside, CA
1999

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Store opening and closing
  • Customer service management
  • Staff supervision
  • Store operations
  • Stock management
  • POS systems operations
  • Stock rotations
  • Shift scheduling
  • Flexible schedule
  • Assignment delegation
  • Vendor management
  • Verbal and written communication
  • Staff training/development
  • Delegating work
  • Staff development
  • Employee development
  • Training management

Timeline

Assistant Store Manager

Family Dollar
03.2023 - Current

Early Childhood Care And Education

Florida State College

GED -

Vista High School

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Jessica Oneal