Jessica O'Neill
Fresno,CA
Summary
Well-qualified Assistant Property Supervisor with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
11
11
years of professional experience
Work History
Assistant Property Supervisor
Regency Property Management
02.2022 - Current
- Carefully screened tenancy applicants, pulling background investigations, credit reports and past rental history.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Compiled maintenance and repair requests for submission to various departments and reached out to local contractors for bid proposals.
- Boosted occupancy by leveraging market knowledge and successful promotional strategies.
- Established solid rapports with clients (property owners) while maintaining large volume of properties
Leasing Consultant
ConAm Property Management
Fresno, CA
02.2017 - Current
- Verified tenant incomes and other information before accepting lease applications.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
- Responded to requests and scheduled appointments for property showings.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Greeted clients, showed apartments, and prepared leases.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Distributed and followed up on tenant renewal notices.
- Liaised between property owners and tenants about expectations, paperwork, payments and other logistics
Front Desk Receptionist
ACM Technologies
Fresno, CA
08.2016 - 02.2017
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Monitored office supplies by checking inventory and placing orders.
Customer Service Representative
Next Level Solutions
Fresno , Ca
06.2012 - 08.2016
- Answered constant flow of customer calls with minimal wait times.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Created and maintained detailed database to develop promotional sales.
- Surpassed sales goals through implementation of effective marketing strategies.
- Sought ways to improve processes and services provided.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Fresno High School
Fresno, CA06.2008
Skills
- Multitasking and Prioritization
- Vacancy Marketing
- Critical Thinking
- Verbal and Written Communication
- Efficient and Detail-Oriented
- Administrative Leadership
- Code Compliance
- Fair Housing Mandates
- Complex Problem-Solving
- Affordable Housing Programs Knowledge
- Creative and Adaptable
Timeline
Assistant Property Supervisor
Regency Property Management
02.2022 - Current
Leasing Consultant
ConAm Property Management
02.2017 - Current
Front Desk Receptionist
ACM Technologies
08.2016 - 02.2017
Customer Service Representative
Next Level Solutions
06.2012 - 08.2016
High School Diploma -
Fresno High School
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