Jessica Oquendo

• Verified insurance and communicated coverage to staff and patients.
• Maintained accurate documentation of client interactions and policy updates in the system.
• Developed streamlined processes for tracking policy renewals and expirations to enhance efficiency.
• Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
• Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
• Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
• Submit Medicaid Pre Authorization

Treatment Coordinator

• Coordinated patient appointments and treatment schedules to enhance workflow efficiency.
• Guided patients through their financial options while discussing treatments, offering flexible payment plans tailored to individual needs.
• Manage phone calls and emails to patients

Orthodontic Assistant - 2023

• Educated patients on oral hygiene practices and post-treatment care instructions.
• Prepared and sterilized dental instruments to maintain a safe environment.
• Maintained accurate patient records using electronic health record systems.
• Monitored inventory levels of supplies, coordinating timely reorders when necessary.
• Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
• Maintained detailed progress notes for each patient to support continuity of care throughout their treatment plan.
• Contributed to successful treatment outcomes by accurately taking dental impressions, X-rays, and intraoral scans.

• Verified insurance and Eligibility
• Answer phone calls, New patient intake forms, Scheduling appointments.
• Clean and prep rooms.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving for all departments
• Key Holder
• Take Payments for any service or adds ons with a kept daily log.
• Managed front desk operations, greeting visitors and directing inquiries to appropriate staff.
• Collaborated with cross-functional teams to enhance brand visibility and engagement.
• Managed social media platforms, creating content that increased audience interaction.

• Greet patients with great bedside manners
• Inventory/ Restock for all Departments in office
• Educated patients on proper exercise techniques and safety protocols
• Provide a clean and organized facility for patients and staff to maintain business flow well.
• Supported patient mobility and safety during therapy sessions
• Clean Laundry, Gym Equipment sanitized.
• Train all new employees
• Enhanced patient comfort and safety by setting up equipment, preparing treatment areas, and positioning patients as needed.
• Apply E-Stim on patients with hot or cold Compresses
• Apply Cryotherapy and Laser Therapy to patients.