Jessica Ortega
Visalia,CA
Summary
Energetic professional with a strong desire to apply skills and experience to help your agency achieve its goals. Proven track record of success and passion for delivering exceptional results. Dynamic approach and dedication to excellence. Confident in ability to contribute to team's success and make significant impact on organization's growth. Catalyst that propels your agency forward towards even greater achievements.
Overview
17
17
years of professional experience
Work History
Loss Prevention Auditor
Don Roberto Jewelers Corporation
01.2015 - 01.2020
- Lead and conduted investigations of workplace, theft, fraud, critical incidents and process improvement.
- Conducted yearly audits to all 90 stores yearly with my team of two.
Sales Representative
Sally Beauty
01.2016 - 01.2017
- Assisted customers in selecting beauty products based on their need and preferences.
- Processed transactions accurately using POS system.
- Participated in monthly sales training sessions to stay updated on new product launches.
Customer Service Representative
Don Roberto Jewelers Corporation
01.2014 - 01.2015
- Manage a high volume of calls daily.
- Provide accurate and timely responses, demonstrating active listening and problem- solving skills.
- Collaborate with other departments to resolve complex issues and escalate when necessar.
- Within the three months of being in this position and due to my previous history, working for Don Roberto Jewelers Corporation. I was promoted to the Loss Prevention Department as Loss Prevention Auditor.
Front Desk Receptionist
Don Roberto Jewelers Corporation
01.2014 - 01.2014
- Greeted Teammates and visitors daily. Answered phone calls and directed inquiries to the appropriate departments.
- Managed incoming and outgoing mail and maintain office supplies.
- Assisted with data entry, filing and coordination meetings.
Cashier
Shell Gas Station
01.2013 - 01.2014
- Cashier, Customer Service by assisting customers.
Customer Service Representative
A2B Legal
01.2012 - 01.2013
- Customer Service Representative then within three months of experience in their company
- I was promoted to Bankruptcy Assistant.
Don Roberto Jewelers
Orange
01.2012 - 01.2013
- Store Manager reach monthly sales and credit quota, trained associates.
Don Roberto Jewelers
Santa Fe Springs
01.2013 - 01.2012
- Sale, Collect, Inventory, register usage, assisted manager as her right hand.
Don Roberto Jewelers
Orange
01.2011 - 01.2012
- Assistant Credit Manager oversee credit department, submit accounts to court due to payment default.
Don Roberto Jewelers
Santa Ana
01.2010 - 01.2011
- Credit Department Collector, collect accounts, assist customers with payments, assist Store Manager with sale transactions.
Don Roberto Jewelers Store
Anaheim
01.2009 - 01.2010
- Credit Department Collector, collect accounts, assist customers with payments.
Don Roberto Jewelers Store
Placentia
01.2008 - 01.2009
- Credit Department Collector, collect accounts, assist customer with payments.
Receptionist/Office Clerk
Housing Authority of Tulare County
10.2022 - Current
- Handle multiple phones lines.
- Greet visitors and direct calls and inquiries to the appropriate person.
- Handle dailily email inquiries promptly and professionally.
- Assist with questions and information related to the housing programs
- Open and date-stamp incoming mail
- Distributes interoffice mail, and processes outgoing mail with postage occasionally
- Input maintenance crew work-orders data, into computer (Elite Program) on daily basis.
- Perform general filling, also creation of new files, data entry, and scanning
- Assist the Assistant Executive Director, Office Assistant, Area managers, Eligibility Clerks and other Departments with daily tasks
- Inputs employee leave information, and Bi-weekly Time sheets into computer
- Submits Criminal Record checks
Education
Fullerton College
05.2012
Valencia High School
06.2008
Skills
- Proficient in Microsoft office (Word, Excel, PowerPoint)
- Excellent organizational and time management skills
- Ability to multitask and prioritize task effectively
- Attention to detail and accuracy
- Magnificent customer service experience
- Bilingual fluency
- Proficient in fast and accurate typing, with a speed of 60 words per minute
Timeline
Receptionist/Office Clerk
Housing Authority of Tulare County
10.2022 - Current
Sales Representative
Sally Beauty
01.2016 - 01.2017
Loss Prevention Auditor
Don Roberto Jewelers Corporation
01.2015 - 01.2020
Customer Service Representative
Don Roberto Jewelers Corporation
01.2014 - 01.2015
Front Desk Receptionist
Don Roberto Jewelers Corporation
01.2014 - 01.2014
Cashier
Shell Gas Station
01.2013 - 01.2014
Don Roberto Jewelers
Santa Fe Springs
01.2013 - 01.2012
Customer Service Representative
A2B Legal
01.2012 - 01.2013
Don Roberto Jewelers
Orange
01.2012 - 01.2013
Don Roberto Jewelers
Orange
01.2011 - 01.2012
Don Roberto Jewelers
Santa Ana
01.2010 - 01.2011
Don Roberto Jewelers Store
Anaheim
01.2009 - 01.2010
Don Roberto Jewelers Store
Placentia
01.2008 - 01.2009
Fullerton College
Valencia High School
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