Summary
Overview
Work History
Education
Skills
Additional Information
spanish
Languages
Timeline
Generic

Jessica Ortiz

Pine Bush,NY

Summary

Self-motivated, dependable Driver Trainer experienced in providing encouragement and direction to trainees related to transportation and safety activities. Establish and maintain cooperative and effective working relationships with driving team to facilitate efficient driving practices. Handle situations with tact and diplomacy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Associate

Amazon.com
02.2022 - Current
  • Picking stowing inducting problem solve driver assist scan verify.
  • Worked varied hours to meet seasonal and business needs.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Worked varied hours to meet seasonal and business needs
  • Worked safely around moving machinery
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Checked packages and merchandise for damage and notified vendors
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
  • Cleaned and maintained warehouse in compliance with OSHA safety standards
  • Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles
  • Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations

Driver Trainer

Amazon Warehouse
04.2023 - Current
  • Train new driver for amazon .
  • Conducted new hire training on multiple routes with preferred work methods and safety.
  • Identified driver training needs to make recommendations to manager.
  • Taught drivers how to drive, shift and back up trucks.
  • Evaluated performance of assigned personnel and provided corrective actions of trainees during simulator training.
  • Tracked daily driver logs to comply with regulatory standards.
  • Maintained regulatory compliance documentation to promote safety and compliance culture.
  • Instructed on important safety regulations and company policies.
  • Observed and evaluated students' work to determine progress, provide feedback, and make suggestions for improvement.
  • Kept updated with developments in subject area curriculum, technical and career trends and teaching resources and methods.
  • Supervised and monitored students' use of tools and equipment.
  • Conducted total of [10] miles of training with each driver

General Cleaner

DOTS CLEANING SERVICES
09.2011 - Current
  • Used time management and efficient cleaning methods to meet deadlines.
  • Emptied trashcans and transported waste to collection areas.
  • Worked alongside other cleaners to complete jobs in corporate office buildings.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Worked alongside other cleaners to complete jobs in corporate office buildings
  • Organized and used industrial cleaning products following strict safety procedures
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols
  • Handled equipment, chemicals, and materials properly and with caution

Customer Service

J&W CLEANERS, WASHING CLOTHES
07.2017 - 08.2018
  • PRESSING , IRONING, CASHIERING AND CUSTOMER SERVICE
  • Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.
  • Analyzed customer feedback and identified areas for improvement, leading to increased customer retention.
  • Created and maintained customer service policies and procedures, contributing to improved customer retention.
  • Enforced adherence with company policies among customer service team members to maintain consistent service provision.
  • Delivered prompt service to prioritize customer needs.

Sales Representative

MetroPCS
10.2016 - 10.2017
  • Assist customers with a plan that fits the customers.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Sales Associate

Marshalls
05.2012 - 09.2014
  • STOCKING ,CASHIER ,SALES FLOOR , LAYAWAY AND ETC.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.

Education

High School Diploma -

Goshen Central High School
Goshen, NY
07.2006

Skills

  • Customer Service (10 years)
  • Customer Support
  • Classroom Instruction
  • Safety Standards
  • Drivers Daily Log
  • Workplace Safety
  • Performance Metric

Additional Information

  • Authorized to work in the US for any employer, Willing to relocate: Anywhere

spanish

I can speak , read and write .

Languages

Spanish
Professional Working

Timeline

Driver Trainer

Amazon Warehouse
04.2023 - Current

Associate

Amazon.com
02.2022 - Current

Customer Service

J&W CLEANERS, WASHING CLOTHES
07.2017 - 08.2018

Sales Representative

MetroPCS
10.2016 - 10.2017

Sales Associate

Marshalls
05.2012 - 09.2014

General Cleaner

DOTS CLEANING SERVICES
09.2011 - Current

High School Diploma -

Goshen Central High School

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Jessica Ortiz