Jessica Osborne
Traverse City,MI
Summary
To obtain a position in leadership.
Overview
7
7
years of professional experience
1
1
Certification
Work History
F&B Supervisor
Otsego Club Golf & Ski Resort
11.2023 - 03.2024
- Enhanced team productivity by providing ongoing training, coaching, and performance evaluations for F&B staff members.
- Reduced waste by implementing proper portion control measures and adjusting procurement practices as needed.
- Facilitated smooth operations during busy periods by stepping in where needed, demonstrating strong teamwork skills.
- Reviewed customer feedback surveys regularly, identifying areas for improvement and implementing necessary changes.
Restaurant Manager - Special Events Manager
Indian River Golf Club
02.2023 - 07.2023
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Collaborated with the executive chef on menu development, ensuring diverse options that catered to various dietary needs.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
Bar and Restaurant Manager
Frankenmuth Brewery
03.2021 - 01.2023
- Maximized event bookings by developing targeted outreach initiatives to local businesses and community groups.
- Managed inventory control processes for reduced waste and optimized profit margins.
- Optimized table turnover rates by implementing efficient seating plans and reservation management systems.
- Managed social media presence to maintain consistent branding, promote special events, and engage with customers for enhanced loyalty and repeat business.
- Established strong relationships with vendors for better pricing, timely deliveries, and improved product selection.
- Launched successful promotions in collaboration with the marketing team, driving increased sales and customer engagement.
- Collaborated with chefs on menu development for improved guest experience and increased sales.
- Resolved customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
- Improved employee morale through transparent communication practices, regular feedback sessions, and opportunities for professional growth within the company.
- Maintained a safe working environment by enforcing strict adherence to health and safety regulations among employees.
- Streamlined operational procedures for increased efficiency in daily tasks such as opening/closing routines, shift scheduling, and cash handling processes.
- Ensured compliance with state liquor laws by monitoring alcohol service and providing ongoing staff education on responsible beverage serving practices.
- Enhanced the establishment''s reputation through consistent delivery of exceptional service, food quality, and ambiance.
- Increased staff retention through effective hiring, training, and performance management practices.
- Developed innovative marketing strategies for increased foot traffic and revenue growth.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Coordinated with catering staff to deliver food services for special events and functions.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
General Manager
GPS Hospitality
03.2018 - 02.2021
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee evaluations, and contract details.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Formulated policies and procedures to streamline operations.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Service Manager & Bar Manager
Logans Roadhouse
10.2016 - 03.2018
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Championed energy efficiency initiatives within the organization, leading to reduced operating costs without sacrificing quality of service.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Maintained records of service transactions and customer feedback for future reference.
- Implemented strategies to increase customer service satisfaction ratings.
- Hired, trained and supervised team of service staff members to meet business goals.
- Resolved customer complaints in professional and timely manner.
- Developed customer loyalty programs to increase customer satisfaction.
- Monitored service staff performance and provided feedback for improvement.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Coordinated themed nights attracting different demographics expanding overall clientele.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Followed strict recipes and drink measurements to minimize product used.
- Motivated staff to perform at peak efficiency and quality.
Education
High School Diploma -
Traverse City TBA
Traverse City06.1997
Skills
- Sanitation Standards
- Wine pairing
- Scheduling Staff
- Allergy awareness
- Food and Beverage Operations
- Menu development
- Social Media Marketing
- Nutrition knowledge
- Food presentation
- Cost Control
- Operations Oversight
- Ordering Supplies
- Labor Management
- Inventory Control
- Policies Development
- Budget Development
- Staff Forecasting
- Payroll Preparation
- Food Safety
- Recruitment
- Customer Service
- Hiring and Onboarding
- Relationship Building
- Cash Handling
- Opening and closing procedures
- Disciplinary Write-ups
- Time Management
- Team Collaboration
- Waste Procedures Establishment
- Problem-Solving
- Goal Setting
- High-volume dining
- Point of Sale POS Software
Certification
Serv Safe
T.i.P.S.
Driverse License
Timeline
F&B Supervisor
Otsego Club Golf & Ski Resort
11.2023 - 03.2024
Restaurant Manager - Special Events Manager
Indian River Golf Club
02.2023 - 07.2023
Bar and Restaurant Manager
Frankenmuth Brewery
03.2021 - 01.2023
General Manager
GPS Hospitality
03.2018 - 02.2021
Service Manager & Bar Manager
Logans Roadhouse
10.2016 - 03.2018
High School Diploma -
Traverse City TBA